SOUTH HADLEY SEE WEBSITE FOR FULL JOB DESCRIPTION Manager of Endpoint
Services Job Description: Mount Holyoke College\'s Library, Information,
and Technology Services (LITS) Division empowers a diverse and inclusive
learning community, equipping every person to engage the world
purposefully. We connect people with the information, expertise, spaces,
and technologies that enhance their work and fuel scholarly endeavors.
Mount Holyoke College is part of the Five Colleges, Inc. Consortium,
along with Amherst College, Hampshire College, Smith College, and the
University of Massachusetts at Amherst. Reporting to the Director of
Campus Technology and Media Support, the Manager of Endpoint Services is
not just a technical leader, but also a collaborative team player. This
role is responsible for functional leadership, team performance and
service delivery related to endpoint engineering, desktop services,
print management, computer labs, hardware/software asset lifecycle
management and related services. The Manager of Endpoint Services
ensures secure technology enablement for faculty, staff, students and
campus operations, optimizing the value related to technology spend
while ensuring application of best practices with a focus on service
delivery. This hands-on technical manager centers the user experience by
building and maintaining strong community relationships with campus
partners, LITS partners, vendors and service providers, to ensure that
service delivery practices are meeting campus needs. Required
Qualifications/Skills: Minimum of 4 to 6 years experience managing a
technical support team. Bachelor\'s Degree in a technically related
field is preferred, but we welcome and will consider otherwise qualified
candidates who demonstrate a combination of credentials and experience
that support the position\'s requirements. Experience or certifications
related to two or more of the following or willingness to learn/ability
to become certified within one year: Microsoft: Endpoint Administrator
Associate Apple School Manager, Jamf, Keyserver AllSight ITSM/ITIL?
Foundations IAITAM: CSAM/CAMP/CHAMP (or similar) HDI Desktop Support
Manager A+ / Sec+/ Network+ Experience with endpoint management and
familiarity with related administrative and security tools. Desktop
support expert with hands-on experience supporting Windows and Macintosh
hardware, operating systems, and peripherals at an enterprise level.
Experience with M365 administration, Entra/Active directory,
Intune/Defender/Autopilot, and Group policy management at an enterprise
level. Excellent operations management and organizational skills.
Flexibility to lead and incorporate change and the ability to
oversee/coordinate multiple tasks and priorities simultaneously and
effectively in a fast-paced environment. Excellent oral and written
communication, problem-solving skills, and ability to work independently
with minimal supervision. Enthusiastic service orientation with
sensitivity to the needs of a diverse set of users at all skill levels;
the ability to convey technical information to a non-technical audience
is essential. Proven customer service skills, including the ability to
maintain professionalism, act tactfully, and maintain confidentiality.
Ability to remain calm and focused under pressure in various
circumstances. Proficient at working with a broad range of constituents
to coordinate complex projects. Preferred Qualifications/Skills:
Experience in a higher education or non-profit environment. Strong
leadership skills; experience coaching and mentoring team members in
developing or enhancing their technical, professional, and collaboration
skills. Experience planning, managing, and coordinating medium to large
projects to successful completion. Some experience with supporting
assistive technology is desirable. Experience related to one or more of
the following helpful: Workday, Teamdynamix.