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Job Description:
The Volunteer Coordinator is responsible for coordinating all aspects of the Hospice Volunteer Program in their local office(s). Responsibilities include, but are not limited to: recruiting, training, supervising, and retaining volunteers.
Job Essentials
Hospice Services
Maintains knowledge of current regulatory guidelines and Intermountain Healthcare policies and ensures operations are in compliance.
Coordinates placement of volunteers in an efficient and timely manner to meet patient/ family/ hospice program needs.
Assigns volunteers based on identified patient/family needs and skills of the volunteer.
Participates in interdisciplinary team meetings/patient care conference to report on volunteers activities (i.e. services provided, frequency of visits, etc.).
Communicates changes in the plan of care to the volunteers as appropriate.
Maintains regular communication with active volunteers to solicit information about involvement with patient and families
Establishes and implements recruitment and retention strategies and activities.
Recruits and trains volunteers to meet the changing needs of the organization.
Carries out recruitment activities in compliance with all applicable policy, legal and affirmative action requirements.
Develops and provides annual recognition for volunteers.
Fosters teamwork, healthy morale and promotes orderly flow of information within the organization.
Maintains a competent volunteer staff sufficient to meet needs.
Provides a comprehensive orientation (12 hrs.).
Provides ongoing educational activities based on assessment of volunteer learning needs, department needs/goals and the written volunteer education plan.
Provides timely and appropriate feedback including annual performance evaluations and assures completion of volunteer self-evaluations.
Facilitates conflict resolution as needed.
Motivates and coaches volunteers for optimal performance.
Maintains appropriate personnel files and documentation.
Establishes and monitors professional boundaries (self and volunteers).
Monitors that volunteers are recording interventions and communications utilizing appropriate forms and procedures consistent with agency policies.
Documents clearly and concisely (self and volunteers).
Maintains education records for volunteers.
Maintains record of hours of service provided by volunteers.
Shift Details
Monday through Friday
8am - 5pm
Some weekends
Minimum Qualifications
Two years related experience (i.e. customer service, recruitment, office coordination, etc.).
Demonstrated excellent communication and interpersonal relationship skills.
Previous coordination or supervisory experience.
Demonstrated excellent organizational skills, ability to pay attention to detail and ability to prioritize tasks.
Demonstrated competence with basic computer programs including word processing and spreadsheets.
Preferred Qualifications
Bachelor's degree in related field
Previous experience as a volunteer
Comfortable working with terminally ill patients/families
Physical Requirements:
HC only
Hearing/Listening, Seeing, Speaking
Location:
Homecare - Salt Lake City
Work City:
South Jordan
Work State:
Utah
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.38 - $26.65
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All positions subject to close without notice.