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Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
Charles Schwab’s Technology Services Technical Manager's thrive in a leading-edge work culture while focusing on products that help Schwab customers learn, explore, and make life-impacting moves on their paths to achieving their goals. This position requires a self-motivated individual with strong problem-solving skills who can contribute to a highly collaborative culture and a team environment and deliver innovative, value-based reliable solutions. A proven track record of delivering high quality technology products and services in a hyper-growth environment where priorities shift quickly is key to success in the role.
This Senior Site Reliability Engineering role is a hand-on technical leadership role and will be responsible to drive the teams’ workings on high availability, maintainability, support, and automaton of complex application platforms and microservices.
This role will require 24x7 On-Call rotation.
Lead the execution of the SRE tasks for the Cross Enterprise organizations.
Communicate strategic technology plans to associated business partners ensuring collaboration across technology and the business.
Regularly interact with senior technology leaders, product owners and business partners.
Lead team on complex issues where analysis of situations or data requires in-depth knowledge of the applications and environment.
Partner with highly experienced technologists, creating successful plans to deliver solutions to the business, ensure day-to-day support, high availability, and process compliance.
Lead Operational delivery and Production support focusing on proactive monitoring, rapid response Platform SRE
Perform proactive daily system monitoring including reviewing system and application logs as well as responding to, triaging, troubleshooting and remediating incidents.
Repair and recover from failures. Coordinate and communicate with impacted stakeholders and clients, escalating where appropriate.
Monitor and troubleshoot issues across the entire stack - software, application, and network.
Develop automation and processes to enable teams to deploy, manage, configure, scale, and monitor their applications.
Identify applications reliability and availability improvements, establish, and build solutions to continue to drive an improved experience.
Develop and manage continuous deployment and integrate solutions.
Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
Collaborate with Engineering, Scrum and Ops resources to provide technical expertise and support on key initiatives for system availability and reliability.
What you have
Required:
Experience with Terraform
Experience with environment provisioning and deployment automation (Salt/Chef/Puppet)
Cloud support experience AWS, GCP, or Azure
Experience in Python, Bash, Powershell scripting, Operations, DevOps, etc.
Experience leading or managing technology teams, aligning strategy with execution and mentoring/coaching individuals' performance.
Demonstrated ability to resolve business and service impacting problems, evaluating all alternatives, and consulting with other technical members of the organization is required.
Knowledge of Platform as a Service (PaaS) and Infrastructure as a Service (IaaS)
Experience with Continuous Integration/Continuous Delivery (Bamboo, Go or other related tools)
Experience with Git, JIRA and related Atlassian stack
Ability to work with global teams.
Flexibility to operate in an environment with changing demands and priorities.
Preferred:
Java Development
Cloud networking
Familiarity with database management systems (Oracle, SQL)
Disaster Recovery / Business Continuity
Tableau development experience
Grafana development experience
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
What’s in it for you:
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.