Description
EDUCATION AND WORK EXPERIENCE:
Bachelor of Science or Arts Degree in social work, psychology, or other related field preferred
Program management experience will be considered in lieu of degree
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Knowledge of social services, local resources and referrals as appropriate
Possess general computer and keyboarding skills
Knowledge of Microsoft Office (Word, Excel), recordkeeping systems or willing to learn
Effective verbal and written communication
Capable of observing and communicating effectively with staff, volunteers, program participants, and the community
Effective interpersonal skills effectively working in a team and with diverse populations
Capable of scheduling, performing, and maintaining data entry, contract compliance, budgeting, and reporting
Successfully participate in TSA Spokane's Employee Development training program
Over 21 years of age
Possess a Valid WA State Driver License
Pass a Criminal and Driver Background Check
Peer Support Certification preferred or obtained within 90 days of hire
Have or complete De-escalation training
Proficiency with CMIS/HMIS software preferred
Current WA State Food Handler's Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire
Experience supervising staff and volunteers
Experience working with homeless demographic
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Represent The Salvation Army and respect and work within its Christian tenets
Supervise TWI employees, participants, and volunteers
Working manager position to offset daily workloads or staffing vacancies
Able to fill-in for absent staff or find replacement staff within budget and reason
Respond to all inquiries within established guidelines; attend meetings as required
Provide Outreach services outside TWIN to recruit program applicants
Schedule/provide guest transportation to/from appointments, meetings, and employment as required
Supervise facility office management, implementation of procedures, case management and processing, records management, collection and reporting of statistics on a regular basis, quality customer service, budgeting, and accounting functions
Train TWI staff on all aspects of their position, TSA policies and procedures, and continue to provide on-going trainings as needed and required
Assist with contract compliance, fundraising, budgeting, and participating in program audits
Regularly monitor the accuracy, completeness, and timeliness of processing activities
Be a point of contact for information; respond to all inquiries within established guidelines
Represent TSA at community meetings and events; provide customer service to the public
Collaborate with other social service programs and networks in the community as well as TSA programs
Willing to cross-train on the other services provided by TSA and be willing to fill-in as needed
Able to be on-call for program emergencies
Perform tasks at TWI, which may include but not be limited to the following:
Intake and placement of new participants
Case Management
Emergency Assistance Programs (food, clothing, transportation, etc.)
Life skills classes
Turning over of bedspace
Monthly Case Reviews for all participants
Aftercare services
Follow-up services
Seasonal and special events
Perform any other tasks as assigned.
PHYSICAL REQUIREMENTS:
Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Operate multi-line telephone
Operate a desktop or laptop computer
Lift up to 30 pounds regularly and 50 pounds occasionally
Access and produce information from a computer
Understand written information
Sweep, clean, shovel snow, operate snow blower; perf