This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4183508
Part Time Benefits Eligible Retail Banker
Fayetteville, AR
First Security Bank offers career opportunities for diverse,
professional, and energetic individuals who foster a culture that values
critical thinking, problem solving and who execute operational
excellence.
Important Information Regarding Application Process: Please note that we
do not accept resumes and encourage applicants to include work history
on our formal application available via the \"Apply Now\" link. *Data
from resume cannot be downloaded into application. We invite you to view
additional job opportunities at https://www.fsbank.com/about/join-us/.
SUMMARY
Under the supervision and guidance of assigned training personnel;
accepts and processes transactions from the banks customers by personal
contact, mail, and night deposit. Become knowledgeable in identifying
customer needs, service accounts, explain financial products and help
resolve customer issues. *Cross train to perform customer services,
such as opening new accounts, establishing direct deposit accounts,
opening retirement accounts and providing efficient and quality customer
service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Training consists of learning and developing the essential duties listed
below:
1.Maintain strict privacy regarding customer account information.
Maintain customer confidence and protect bank operations by keeping
information confidential.
2.Provide customers with exceptional customer service and execute
operational excellence. In person: Greet every customer with a smile,
maintain eye contact, call them by name, stay connected in conversation
and let them know they are appreciated. When on the telephone: Speak
with a smile, call them by name, stay connected in the conversation and
let them know they are appreciated.
3.Process deposits, withdrawals, cash advances, issue Cashiers Checks,
and cash checks, securing proper identification and following teller
policies and procedures. Examine checks deposited and determine proper
funds availability based on regulation requirements and complete hold
notices. Identify counterfeit currency. Ability to use mathematical
skills using money (add, subtract, multiply and divide numbers) will be
required.
4.Visually review customer transactions verifying necessary information.
5.Count and balance cash using Retail Banker platform. Buy and sell
currency from the vault as necessary, ensuring that Retail Banker drawer
cash limits are not exceeded. Scan all proof work through branch capture
machine.
6.Receives mortgage, consumer, and other loan payments.
7.Ability to articulate effectively with customers by answering
questions in person or on telephone and refers customers to other bank
services as necessary. Constantly communicate and exchange information
with external and internal customers and must be able to exchange
accurate information in these situations. Ability to use common sense
understanding in order to carry out detailed written or oral
instructions.
8.Promote bank services and products following appropriate cross-selling
procedures or directing clients to appropriate bank personnel. Refer
customers to the proper department for issues that cannot be resolved at
the teller line. Ability to read and interpret documents and write
routine correspondence via MS Outlook.
9.Adhere to daily opening and closing procedures. Follow prescribed
security and safety measures. Secure coins and currency at closing
ensuring that cash drawers and safes are locked in vault.
10.Maintain currency and coin supply as prescribed by bank policy.
Manually count, verify, and strap currency. Process coins by selling to
the vault in accordance with cash limit and coin policy. Lifting of coin
and currency up to 50 pounds as nee ed.
11.Assist with night deposits, mail deposits and ATM deposits as needed.
12.Complete Currency Transaction Report (CTR) and Suspicious Activity,
Identity Theft, Red Flag (SIRF) as needed. Inform the Bank Secrecy Act
Officer of any activities that appear to be suspicious, or that involve
fraud, insider abuse and/or other activities where a SIRF should be
considered as needed.
13.Inform Banking Center Manager and/or Retail Operation Manager of
department activities and of any problems, concerns or outages exceeding
\$50.00.
14.Assist internal customers (other personnel) and executive management
as requested.
15.Complete special requests by redeeming U.S. Savings Bonds, processing
gift cards, closing accounts, taking orders for checks, exchanging
foreign currencies, completing safe-deposit box procedures, and
providing account printouts and advanced research, copies, and
referrals. Admitting customers to their safe-deposit boxes.
16.Balance of ATM and main cash vault as needed.
17.Assist with resolving Retail Banker outages and research to resolve
discrepancies.
18.Provide quality service by answering questions, telephone inquiries,
and provide information on bank services. Handle or provide assistance
to other tellers with unusual transactions and answering difficult
customer inquiries.
19.Identify Fraudulent transactions, review current concerns with
management and become well-informed on new suspicious activities.
20.Obtain training and become proficient in executing Wire Transfers.
21.Ope