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Volt is immediately hiring for Desktop Field Services Specialist in
San Diego, CA
Pay/Benefits
As a Desktop Field Services Specialist, you will:
Must be willing to work Wednesday to Sunday work schedule.
As a member of the IT End User Technology Team the Help Desk Support
Specialist responds to inquiries and requests for assistance with the
organization\'s computer systems and applications and identifies,
analyzes, troubleshoots these issues; and resolves them with the aim of
eliminating recurrences and reducing calls to the help desk. We are
looking for someone who is motivated to grow in their career, extremely
reliable with excellent communication and troubleshooting skills.
- Coordinates, diagnoses and troubleshoots incoming employee calls
with technical problems and information technology issues involving
desktop, laptop or network services from local personnel or from
employees using network remote access
- Provides timely resolution of problems or escalation on behalf of
customer to appropriate technical personnel.
- Provides incident status updates to management and end-users within
the ticketing system (Remedy Force)
- Supports and maintains effective relationships with users
- Network / local Printer, scanner and other peripheral installation,
configuration and troubleshooting.
- Desktop imaging and deployment
- Upgrade workstations to Windows 10 & Windows 11
- Ticketing system documentation and knowledge base article creation
- Develops, documents, and implements standard operating procedures
and customer service guidelines relating to remote IT support.
This is a full-time opportunity.
Pay Rate: \$24.00 - \$26.00 per hour
*Pay range offered to a successful candidate will be based on several
factors, including the candidate\'s education, work experience, work
location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration!
Please hit APPLY to provide the required information, and we will be
back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include
the following: health, dental, vision, term life, short term disability,
AD&D, 401(k), Sick time, and other types of paid leaves (as required by
law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of
unlawful discrimination and harassment. Volt is committed to the
principle of equal employment opportunity for all employees and to
providing employees with a work environment free of discrimination and
harassment on the basis of race, color, religion or belief, national
origin, citizenship, social or ethnic origin, sex, age, physical or
mental disability, veteran status, marital status, domestic partner
status, sexual orientation, or any other status protected by the
statutes, rules, and regulations in the locations where it operates. If
you are an individual with a disability and need a reasonable
accommodation to assist with your job search or application for
employment, please contact us at hr_dept@volt.com. Please indicate the
specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship
status, immigration status, or national origin, in accordance with 8
U.S.C. 1324b.
Job ID : 418667