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https://illinoisjoblink.illinois.gov/jobs/12149179 POSITION SUMMARY
Perform complex troubleshooting, specialized tests, inspections, and
appraisals on electrical apparatus and electrical systems. Technically
support a Region of service engineers. Position may be mentally
demanding, requiring a high level of tolerance and concentration on
several projects and activities at once. The Senior Field Engineer
position requires little or no direct supervision.
RESPONSIBILITIES
- Perform complex troubleshooting, specialized tests, inspections, and
appraisals on electrical apparatus and electrical systems.
- Test and troubleshoot complex electrical systems, complex
UPS/Battery systems and all types of power metering.
- Lead large projects requiring specialized skills such as UPS
acceptance tests, commissioning of larger DC Systems,
supervising \"turnkey\" projects, detailed power survey and
other types of electrical consultation.
- Instrumental in developing tests and inspections in new areas of
field services.
- Troubleshooting capabilities use of AC/DC load-banks and power
quality recording instrumentation, all testing/troubleshooting
equipment associated with UPS, Charger, and Battery testing.
- Perform installation, start-up services on all UPS and
DC/Battery Systems.
- May perform and/or supervise a full range of complex engineering
studies.
- Write complete, detailed reports promptly at end of project,
using a computer, and accurately process job billing.
- May perform complex analysis and evaluative tasks necessary to
complete equipment labeling projects consistent with recognized
industry and international standards, local jurisdiction
requirements and Company procedures.
- Perform sales support functions.
- Maintain strong client relationships.
- Perform all functions pertaining to a written job proposal to a
client, including estimate of man-hours and expenses, and
development of scope and pricing.
- Actively involved client interface and business development
activities.
- Give effective technical presentations and writing publishable
articles may be required.
- Mentor other Field Service Engineer positions.
- Train and assist other Field Service Engineers in the Region.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Competencies
To perform the job successfully, an individual should demonstrate the
following competencies:
Customer Focus - Is dedicated to meeting the expectations and
requirements of internal and external customer; Gets first-hand
customer information and uses it for improvements in products and
services; Acts with customers in mind; Establishes and maintains
effective relationships with customers and gains their trust and
respect.
Decision Quality - Makes good decisions based upon a mixture of
analysis, wisdom, experience, and judgment; most of his/her
solutions and suggestions turn out to be correct and accurate when
judged over time; sought out by others for advice and solutions.
Integrity and Trust - Is widely trusted; is seen as a direct,
truthful individual, can present the unvarnished truth in an
appropriate and helpful manner; keeps confidences; doesn\'t blame
others for his/her own mistakes or misrepresent him/herself for
personal gain.
*Listening - Practices attentive and active listening; has the
patience to hear people out; can accurately restate the opinions of
others even when he/she disagrees.
Problem Solving - Uses rigorous logic and methods to solve
difficult problems with effective solutions; probes all fruitful
sources for answers; can see hidden problems; is excellent at honest
analysis; looks beyond the obvious and doesn\'t stop at first
answers.
Standing Alone - Will stand up and be counted; doesn\'t shirk
from personal responsibility; can be counted on when times are
tough; looks forward to taking charge of a problem or issue; is
comfortable working alone on a tough assignment.
Education and/or Experience
Graduate Engineer BSEE or BSME and six years\' experience. OR Graduate
of applicable Electrical Technical School or Military equivalent and
nine years minimum same or similar work experience. OR High school
education or equivalent and ten years minimum same or similar work
experience.
Strong knowledge of the National Electrical Code and various industry
standards, such as OSHA and NFPA.
Requires special skills in most of the following: Power quality
surveys - generation and co-generation start-up - ANSI, NEC, NEMA and
U.L. specifications (field evaluation); pilot wire and distance relaying
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