This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11903001 Volt is immediately
hiring an IT Support Specialist
, for a Remote opportunity with client located in Bellevue,
WA.
Seeking a highly capable and motivated support specialist to help
support our internally-developed/internally-used specialized business
software. This software facilitates the design process and performs
configuration for the plant configuration management for advanced
nuclear reactors. This role will be the user-facing interface between
the developer team and the users, triaging tickets, explaining
solutions, and working with the developers to resolve complex issues.
As an IT Support Specialist you will:
- Become an expert power user of our internal nuclear configuration
management software
- Triage new and backlogged user support tickets
- Help users solve their problems by training them, working with them
(e.g. via screenshare), and/or building Software Change Requests to
send to the developer team
- Regularly inform users about the status of support requests they\'ve
sent in
- Provide feedback to the developer team about common issues users
have, and what updates to the software might help reduce
- Update documentation and training material based on common user
needs/questions
- Participate in testing new features during regular new releases of
the software
This is a full-time role
Ideal candidate will have:
- At least 2 years helping people answer user support questions about
complex software, ideally developed in-house
- Demonstrated ability to debug user problems in browsers, including
using the in-browser dev console to understand network calls and
error messages
- Excellent written and verbal communication skills
- Ability to learn and understand how to use complex custom software
in nuclear reactor design space
- Ability to work professionally with users through complex and often
frustrating issues
- Ability to teach users how to use software effectively
- Ability and willingness to understand enough depth about how the
system works to know when developer changes are needed
- Interest in learning more about Python/Django/Javascript/Vue
software development desired
- Strong communication skills desired
- The successful candidate will possess a high degree of trust and
integrity, communicate openly and display respect, and a desire to
foster teamwork
Pay Rate: \$45-\$65/per hour
*Pay range offered to a successful candidate will be based on several
factors, including the candidate\'s education, work experience, work
location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration!
Please hit APPLY to provide the required information, and we will be
back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include
the following: health, dental, vision, term life, short term disability,
AD&D, 401(k), Sick time, and other types of paid leaves (as required by
law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of
unlawful discrimination and harassment. Volt is committed to the
principle of equal employment opportunity for all employees and to
providing employees with a work environment free of discrimination and
harassment on the basis of race, color, religion or belief, national
origin, citizenship, social or ethnic origin, sex, age, physical or
mental disability, veteran status, marital status, domestic partner
status, sexual orientation, or any other status protected by the
statutes, rules, and regulations in the locations where it operates. If
you are an individual with a disability and need a reasonable
accommodation to assist with your job search or application for
employment, please click here or call (866) 898-0005. Please indicate
the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship
status, immigration status, or national origin, in accordance with 8
U.S.C. 1324b. The company will consider for employment qualified
applicants with arrest and conviction records in a manner that complies
with the San Francisco Fair Chance Ordinance, the Los Angeles Fair
Chance Initiative for Hiring Ordinance, and other applicable laws.
Job ID : 418706