This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12007296 Change people\'s
lives and love what you do! Cochlear is the most recognized brand in
hearing health care.
Recipient Solutions Manager (Hearing Health)
This position will be supporting Northern California & Pacific North
West. Candidates living in the territory are strongly preferred. We will
be accepting applications until July 15, 2024
Change people\'s lives and love what you do! Cochlear is the most
recognized brand in hearing health care.
About the role
The Recipient Solutions Manager I will be responsible for promoting and
providing in-market, personalized recipient education in 1:1 and 1:Many
settings (virtual and in person) focused on onboarding new recipients,
product maximization, and establishing pathways to product upgrades. In
turn, this will enhance patient outcomes, foster recipient
self-sufficiency/ownership of their hearing journey, and increase
confidence and satisfaction with Cochlear\'s products and brand while
saving our clinicians non-billable time spent counseling. The Recipient
Solutions Manager I will work collaboratively with Recipient Services
Marketing and Recipient Upgrade Sales team to execute engagement
strategies, and will work closely with Consumer Sales and Professional
Sales to cultivate clinic relationships to grow recipient referrals
within a given region.
Key Responsibilities
Engagement Acumen: Provide meaningful recipient engagement by
implementing recipient education and marketing strategies designed to
support the recipient experience, including, but not limited to,
strategizing, planning and executing in-market regional and virtual
events (1:1 or 1:Many) designed to onboard, educate and promote the
Cochlear Family umbrella of services and resources to newly
activated/recently upgraded recipients while orienting the patient on
their product and accessories to maximize satisfaction, confidence, and
self-sufficiency; and setting recipients up for brand satisfaction and
loyalty for progressing into future upgrades. Provide feedback on
rollout, usage, features, and optimization of Recipient Services
Marketing strategies and RSM adoption strategies.
Sales Acumen: Collaborate with Consumer and Professional field teams to
strategically plan opportunities to drive adoption of RSM role with
clinical partners; present Recipient Solutions Manager strategy to
clinic partners to differentiate on service and establish referral
relationships/pathways to reduce clinic non-billable time spent
counseling and increase Cochlear brand preference for candidates.
Maintains a professional image when representing Cochlear Americas.
Partner with Recipient Upgrade Sales Team to identify in-market upgrade
opportunities, engage and facilitate recipient upgrade conversions to
support achievement of upgrade revenue targets.
Business Acumen: Present in person and virtually, and adjusting
communication to fit the audience to drive adoption of RSM program
across multiple stakeholders. Generate reports to highlight impact and
value of RSM program to internal partners and clinicians. Follow through
on commitments and taking responsibility for actions and decisions.
Learning and understanding the field and internal matrix organization
and regional clinic dynamics and may work across teams to achieve
operational targets. Adapt to competing priorities and manage time in a
fast-paced environment while maintaining a high level of attention to
detail. Consistently complies with company SalesForce documentation to
record activities, and consistently follows reporting policies via the
Cochlear Complaint Management System (Global Issue Form). Leverages all
sales/service tools including SalesForce, ScheduleOnce, ShowPad,
Datastudio in the management of the region.
Communication: Communicates effecti ely and persuasively. Responsible
for managing strong relationships with customers and colleagues.
Knowledge: Applies knowledge of one job area (i.e. product knowledge and
systems knowledge). Strong Emotional IQ.
Key Requirements
To add value to Cochlear in this role you\'ll be able to meet and
demonstrate the following knowledge, skills and abilities in your
application and at interview:
- Bachelor\'s degree in communication disorders or relevant field
- Minimum of 2-3 years in a clinical, educational, sales, or marketing
setting supporting individuals with hearing loss and/or implantable
hearing solutions\" required
- Demonstrated ability to work independently with minimal supervision
- Experience taking action and ownership of experience within given
region
- Ability to travel approximately 20-30% of time
- Ability to lift 30lbs
Total Rewards
In addition to the opportunity to develop your knowledge and grow
professionally, we offer competitive wages and benefits.
Target Salary Range/Rate: \$70,000 - \$75,000 based upon experience, as
well as an annual bonus opportunity of \$15,000 per year based on
personal objectives and performance.
Benefit package includes medical, dental, vision, lif