Job Title: Shift Supervisor Trainee Job ID: R0197988 Category: Retail
Store Positions Address: 991 MAIN ST. Location: Springfield, MA Position
Summary The Shift Supervisor Trainee role is an entry-level, short-term
role that prepares an employee to perform a higher-level supervisory
role, such as Operations Supervisor or Shift Supervisor. The Shift
Supervisor Trainee performs work as directed in order to prepare for
future supervisory responsibilities, completes basic operations and
management skills training, and also learns about key aspects of the
business (e.g., building customer loyalty through exceptional service)
and CVS/pharmacy culture. Upon successful completion of the training
program, Shift Supervisor Trainees are eligible to be considered for
promotion to open Operations Supervisor or Shift Supervisor positions.
These key leadership roles support the CVS Store Management team in
driving store execution and performance while building consumer loyalty
to CVS/pharmacy through a focus on excellent customer service. When
there is no manager onsite, the Operations Supervisor or Shift
Supervisor leads the store staff, ensures that store operations run
smoothly, and is responsible for ensuring the completion of all opening
and closing procedures. Essential Functions: 1. Management Work
effectively with store management and store crews Supervise the store\'s
crew through assigning, directing and following up of all activities
Effectively communicate information both to and from store management
and crews 2. Customer Service Assist customers with their questions,
problems and complaints Promote CVS customer service culture. (Greet,
offer help, and thank) Handle all customer relations issues in
accordance with company policy and promote a positive shopping
experience for all CVS customers Maintain customer/patient
confidentiality Pay Range The typical pay range for this role is:
Minimum: 16.00 Maximum: 22.00 Please keep in mind that this range
represents the pay range for all positions in the job grade within which
this position falls. The actual salary offer will take into account a
wide range of factors, including location. Required Qualifications
Deductive reasoning ability, analytical skills and computer skills.
Advanced communication skills. Ability to work a flexible schedule,
including some early morning, overnight and weekend shifts, to work
overtime as needed. Preferred Qualifications Experience in retail
Education High school diploma or equivalent required