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Job Description:
Job Title: Client Access Representative
Location: Springfield, MODepartment: Client AccessEmployment Type: Full TimeShift: Monday - Friday
Job Summary:
Are you a passionate and dedicated client service professional looking to make a positive impact in the lives of those seeking mental health and substance use treatment? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team as a Client Access Representative!
As a Client Access Representative, you'll be responsible for the overall process of scheduling clients, collecting payment, and maintaining current and updated client paperwork. Our ideal candidate is passionate about providing excellent customer service, has previous experience in a client-facing role, and strong communication and organizational skills.
Position Perks & Benefits:
Employee benefits package - health, dental, vision, retirement, life, & more**
Paid time off - 29 days per year including vacation & holiday pay
Mileage reimbursement - company paid for work functions requiring travel
Top-notch training - initial, ongoing, comprehensive, and supportive
Career mobility - advancement opportunities/promoting from within
Welcoming, warm, supportive - a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Key Responsibilities:
Greet clients, verify personal information, collect payments, and enter data into the computer system
Schedule appointments and obtain client benefits and eligibility
Handle appointment changes, cancellations, and no-shows
Resolve problems and provide leadership with feedback on clinic services
Prepare and maintain complete client health records
Balance daily cash transactions
Verify and coordinate client referrals
Utilize the Electronic Medical Records system effectively
Provide excellent customer service to clients, visitors, and staff
Education and/or Experience Qualifications:
High school diploma or GED required
Previous customer service experience preferred
Required License/Certification:
Additional Qualifications:
Excellent oral, written, and interpersonal communication skills
Strong customer service orientation
Ability to multitask and work well in a team
Excellent organizational skills
Proficient in typing and working with computers
Reliable transportation
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Burrell is a Smoke and Tobacco Free Workplace.
About Brightli
Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.
Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.
Brightli Snapshot
200 locations
4 states
19 subsidiaries and/or affiliates
5k+ employees