Helpdesk Technician
Salary
$20.67 Hourly
Location
Leffel Lane-Springfield, OH
Job Type
Full Time
Remote Employment
Remote Optional
Job Number
202400052
Division
Information Technology
Department
Information Technology
Opening Date
05/10/2024
Closing Date
5/24/2024 5:00 PM Eastern
Description
The Helpdesk Technician provides remote technology support to students, employees, and campus stakeholders at Clark State College. In this role, the technician performs troubleshooting and support for various technology-related systems, network devices, and other systems or hardware needed to support teaching and learning via chat, email, telephone, video, or remote-control software. The technician is also responsible for prompt and professional issue resolution with hardware, software, network and/or applications issues serving Clark State students, faculty, staff, and guests. The technician must document all work in a help desk ticketing system. All duties shall be performed in a customer-service oriented, timely, efficient, and professional manner. This position may be remote or on campus.
RELATIONSHIPS AND CUSTOMERS
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Alumni Vendors Community
ESSENTIAL DUTIES AND RESPONSIBILITIES
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- Acts as primary point of contact for incoming technology support requests via a variety of collaboration and support methods, including chat, email, telephone, and video.
- Provides customer support by answering questions and resolving problems with the installation,
configuration, and use of computer systems and commercial and educational software packages.
- Works with other members of IT and college personnel to escalate issues or provide assistance as needed.
- Documents all work, assignments, tasks, and activities in a help desk ticketing system and provides consistent, timely, and accurate communication at all times.
- Engages in appropriate professional development to maintain skills commensurate with the needs of the College as defined by supervisor
- All other duties assigned by supervisor.
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*EDUCATION and/or EXPERIENCE *
Associate's degree i