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Job Title
People Services Advisor, North America
Job Description Summary
Job Description Summary
In this role, the individual will be the point of contact for employees seeking information and assistance regarding various HR functions, such as talent acquisition, benefits, payroll, compensation, employee engagement, and various other HR-related functions. They will also play a key role in implementing and improving HR processes and systems to enhance efficiency and effectiveness across the organization. Additionally, they will be responsible for ensuring that all employee lifecycle processes are coordinated and maintained in accordance with company standards and across different platforms.
Job Description
Job Description
Some Responsibilities may include:
Primary responsibility will be to provide Tier 1 support to 15,000+ North American-based employees with a focus on hiring.
You should be able to prioritize tasks effectively in a fast-paced environment, ensuring that all data is processed accurately and in a timely manner.
Working closely with Talent Acquisition, you'll help provide a seamless and positive onboarding experience for new hires.
Respond to questions regarding the recruitment process, and pre-employment, and address any other queries related to standard HR practices, procedures, and tools.
You'll be expected to respond to inbound phone calls, live chats , and emails, and collaborate with various stakeholders and HR Centers of Excellence to provide guidance and support with full-cycle employee transactions in HRIS systems (Workday) via Manager or Employee self-service (MSS, ESS).
Maintain documentation and reporting within HRIS and HR Case Management tool.
Meet standard Service Level Agreements (SLAs) · Create/edit written communications, reports, or other items on a daily basis.
Provide high-level customer service to all internal and external clients across all levels and business lines (including Brokerage)
Administer HR processes including Leave of Absence, New Business Accounts / Mergers & Acquisitions, severance preparation, and Employee Referral process
Ensure proper compliance with DOL, EEOC, and Wage and Hour provisions to include entry and maintenance of employee records and required labor law postings
Maintain direct ownership of tasks/projects
Maintain confidential department records and office files in accordance with internal company procedures.
Continuously striving to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services.
Other duties as assigned may also be required.
Job Qualifications:
Associate Degree (Bachelor's Degree preferred)
2+ years of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience)
2+ years of experience in HR Advisor role
Experience with Workday
Strong customer service skills
Excel working in a very fast-paced environment
Organized; detail-oriented; versatile
Demonstrates self-direction and ability to work under moderate supervision
Demonstrates ability to be a leader among peers, through mentoring and training new HR Advisors
Proven critical thinking and problem-solving skills
Exceptional interpersonal skills
Demonstrates strong verbal/written communication skills
Demonstrates a sense of urgency, prioritization, flexibility, and adaptability
Proven record of excellent internal and external customer service
Ability to work independently and demonstrate ownership of job tasks
Ability to speak Spanish and/or Portuguese is a plus
Experience with Workday, JD Edwards & ServiceNow preferred
PHYSICAL REQUIREMENTS
Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day
Regularly required to talk, hear, and use hands and fingers to write and type
Ability to speak clearly and communicate information and ideas both orally and in writing
Ability to read and understand information and ideas presented orally and in writing
Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”