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| Job Description |
| |
| - This position is for a technician responsible for in on-site |
| service and operations of IT systems and solutions. This includes |
| systems supporting Office automation, Commercial Applications, |
| Enterprise Resource Planning, Line of Business and Product |
| Development. The operations aspects of this position entail |
| delivery of services and stable operations on the site and |
| excellent service to business users. |
| |
| Primary Responsibilities |
| |
| - Provide break fix and troubleshooting service for the site |
| - Provide on-site IT Operations support for all IT Infrastructure |
| and Operating systems including PCs, locally administered |
| servers, workstations, network routers, network nodes, printers |
| - Execute incident, problem and change management processes using |
| the designated tracking tool |
| - Face off to Hanon Systems business customers within the site |
| ensuring excellent customer service |
| - Local responsibility for Asset management and consumption |
| tracking, keeping CMDB in line with actual |
| - Manage local applications including break fix, housekeeping and |
| system administration as appropriate |
| - Work with internal resources and outsourcing partners to deliver |
| day-to-day IT Operations, ensuring systems/solutions are meeting |
| / exceeding availability and performance service levels, |
| decreasing business impacting incidents and ensuring customer |
| satisfaction is achieved locally within the site |
| - Take ownership of all incidents and initiatives affecting sites |
| IT environment regardless of which group is driving |
| - Do what it takes to get business working including hands on |
| intervention as required |
| - Fix root causes of incidents to assure no repeat incidents and |
| lowering both lost units and lost work hours for those incidents |
| that do occur |
| - Participate in on call duty as required in the local site |
| - Support local projectimplementations when they occur |
| - Execute local change management |
| - Ensure conformance and adherence to working procedures and audit |
| standards |
| - Support and participate in EHS objectives |
| |
| Years of Experience |
| |
| - 5+ years of experience in Information Technology with specific |
| knowledge inIT daily operations and systems management |
| |
| Desired Competencies, Experience, and Qualifications |
| |
| - Knowledge of ITIL-process desirable |
| - Distinctive IT-related knowledge and understanding as well as |
| analytical way of hinking |
| - Enjoys dealing with customers, first experiences with IT-helpdesk |
| - Highly team-oriented and confident appearance |
| - Very good written and spoken English |
| - Able to cope with pressure, good manners and a solution as well |
| as customer oriented work style |
| |
| Education |
| |
| - Degree preferred |
| |
| Special Requirements (i.e.: Overtime, Travel, etc.) |
| |
| - Overtime as needed |
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| Hanon Systems is an equal opportunity employer committed toa |
| culturally diverse workforce. |
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