JOB REQUIREMENTS: At Associated Bank we strive to create an inclusive
culture where different perspectives are valued and recognized as
strengths critical to our success. If you thrive in an environment where
your growth and development are encouraged and supported, then
Associated Bank may be the right place for you. At Associated Bank we
strive to create an inclusive culture where different perspectives are
valued and recognized as strengths critical to our success. If you
thrive in an environment where your growth and development are
encouraged and supported, then Associated Bank may be the right place
for you. Under broad guidance, manage the Enterprise Wide We Care
Complaint Management and Fraud Investigation teams in Customer Care.
This includes direct oversight of the Associated Bank\'s Consumer
Affairs - We Care team and the We Care Fraud Investigation team.
Interface with Compliance, Risk, Audit, Legal, Regulatory Examiners and
Third Party partners including all lines of business and Associated Bank
affiliates. Direct and manage the Pindrop fraud investigation platform
including day to day operation, application evaluation to maximize
results, and reporting trends and results. And additionally serve as a
liaison to the Corporate Security, Corporate Legal and Fraud Detection
teams. Provide oversight and direction for Customer Care and We Care for
regulatory and audit exams, operational loss and risk reporting. Provide
oversight related to problem and issue resolution within Customer Care.
This position is a high level leadership role within Customer Care
supporting business strategy. Due to work requirements, candidates must
be located within 30 miles of Green Bay, or Stevens Point, WI. We invite
you to view the opportunity below. As a Consumer Affairs & Fraud
Insights Manager, you will: Direct, design and implement processes and
procedures for responding to complaints and inquiries received from
regulatory agencies like the CFPB, OCC, Attorney General\'s Office,
Better Business Bureau, State Banking Commission, etc. on behalf of the
Company. Resolve and respond to Office of the President and other
executive level complaints. Collaborate with business leaders, Officers,
Legal, Operations, and Compliance as needed. Read, interpret, obtain
clarifications from Legal/Compliance areas, and enforce compliance with
policies and procedures pertaining to all applicable laws and
regulations. Formulate resolutions... For full info follow application
link. The employment policy of Associated Banc-Corp, and its
subsidiaries and affiliates (\"Associated\") provides equal opportunity
to all persons. We support a diverse and inclusive work environment
where colleagues are respected, treated fairly, and given equal
opportunities to perform to their fullest potential. We believe it is
only with a diverse and inclusive workplace that the organization can
truly perform at its best, carry out its vision, and make a difference
for the communities we serve. ***** APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/A115C10C7FA448E3