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What you’ll do:
As a Field Service Engineer (FSE), you will be a member in EMEA, mainly working on EPMS/DCIM/SCADA projects on customer sites.
Provide on-site hardware installation and software pre-configuration of Power Management and control systems and next-generation Power Monitoring and SCADA platforms
Work with software configuration engineer on site to implement system integration, installation, start-up, maintenance, de-bugging, pre-configuration, pre-commissioning, FAT. SAT and training
Works with and provides troubleshooting and technical support for junior Field Service Representatives as they execute jobs in the field
Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites. Assist with procurement and maintenance of PPE for field resources.
Provide timely, detailed and accurate site reports on service work performed, product performance, and warranty liabilities to company expense and time allocation
Provide project execution team feedback and contribute to working process, engineering capability, and resource review
Provide customers with basic technical support and on-site information via phone or on-site consultation
Qualifications:
Degree in Computer science, electrical engineering background is a plus
Service experience: providing field service for engineering projects of complex working scope
Understanding with EPMS/DCIM/ BMS software offerings as well as associated products such as SQL and MS/Linux OS
Networking knowledge and certifications are highly desirable
Virtualization experience (VMware, Hyper-V) is preferred
Strong English language knowledge
Soft skills: Team work, Communication skills, Customer Focus, Flexibility, Be able to work together with different cultures, Able to follow instructions
Flexibility and eligibility to travel in EMEA region with overnight stays
What we can offer you:
Competitive compensation and benefits package
Permanent contract in a fast-growing global company
Challenging projects in dynamic collaborative team
Flexible working solutions
We make ethics and culture matter – You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA
We make your aspirations matter – Eaton encourages internal promotion, whenever possible
We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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