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Position Title: Field Service Technician
General Summary
Responsible for the care of our customer’s needs with regard to installation, training and ongoing support of new and installed equipment. This position is our primary interface between our customers after a machine has shipped. In addition, when not traveling to customer sites, the Field Service Technician will check out and test new machines prior to shipping from the corporate headquarters.
Essential Duties and Responsibilities
• Install, train, and provide support for new and existing equipment.
• Serve as the primary interface with customers post-shipment.
• Test and inspect new machines before shipping.
• Troubleshoot and repair mechanical and electrical issues with equipment.
• Maintain accurate records of service activities, including reports and customer interactions.
• Travel anticipated up to 75% of the time. Primarily domestic but occasional international travel required.
Knowledge, Skills, and Abilities Required:
• Understanding of machine requirements and how they integrate with customer systems.
• Strong electro-mechanical troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to remain calm under pressure.
• Comprehensive knowledge of the company's products or services (preferred).
• Organizational skills with the ability to prioritize multiple tasks and projects.
• Proficiency in computer use for typing reports, results, and customer details.
• Proven problem-solving abilities and skills in identifying root causes.
• Strong judgment, creativity, and problem-solving skills.
• Ability to work flexible schedule and travel as required.
• Working knowledge of the mechanical and electrical systems of packaging equipment.
• Ability to troubleshoot, test, repair and service technical equipment.
Education and Experience/Skills Required:
• High school degree or GED and a minimum of three to five years of field service
technician/customer service experience
• Bilingual (Spanish) Preferred
Professional Licensing and/or Certifications Required: Valid driver’s license and Passport
Work Environment
The noise level in the work environment is moderate to high.
The employee is regularly exposed to dirt, dust, fumes, smoke and unpleasant odors.
Field service at customers facilities
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.