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Prairie Ridge Health is looking for a team member to join our Centralized Scheduling Department in the role of Patient Access Specialist in our Sun Prairie clinic. This position is 0.7 FTE (28 hours per week) and is Monday-Friday days and will train in our other clinic locations (Columbus and Beaver Dam) until the Sun Prairie clinic has opened (tentatively October 2024).
POSITION SUMMARY
The Patient Access Specialist is responsible for providing assistance to the patients seeking services within the Rehabilitation Department which includes the following Therapies: Occupational, Physical, and Speech. Primary responsibilities include registration and scheduling of appointments, collection of copays, verification of demographic information, prior authorization for therapy treatment at PRH and PRHC in Beaver Dam and Sun Prairie, obtaining physician certification for therapy plan of treatment for both PRH and PRHC in Beaver Dam and Sun Prairie, and billing reconciliation. The Patient Access Specialist will need to be able to work in all three locations PRH, PRHC Beaver Dam, and Sun Prairie if staffing needs are needed due to vacation or sick calls. The Patient Access Specialist will also perform other duties within the Rehabilitation Department as assigned such as ordering and stocking of supplies, setting up FOTO for assigned patients, assisting therapists as needed, e.g., following patients with a wheelchair for safety when ambulating with a therapist, and cleaning tasks. The person in the position may also remotely assist the Cardiac Rehabilitation Department with workqueue completion, billing reconciliation, and ordering of supplies and the Audiology Department by taking calls and communicating with the Audiology provider.
EDUCATION REQUIREMENTS/LICENSURE/CERTIFICATION/REGISTRATION
High school diploma
Computer knowledge preferred
Experience in healthcare setting preferred
Excellent verbal and written communication skills
Experience in customer service preferred
Knowledge of basic medical terminology preferred
Shift: Shifts will vary from 6:45AM-6:15PM depending on location. This position may float to other clinic sites.
FTE: 0.7 (28 hours per week)
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