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Technical Writer, AppleCare Service Content
Sunnyvale,California,United States
Support and Service
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build or service we create is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something. We're looking for an experienced technical writer with a proven ability to craft well-structured, clear, concise, and accurate technical documentation while fostering deep collaboration and effective consensus-building across stakeholders. The content you create will be used by technicians worldwide to safely and successfully repair Apple hardware devices. If you thrive in fast-paced, highly collaborative environments and are passionate about shaping the future of instructional content, we want to hear from you.
Description
As a Technical Writer, you will collaborate with a multidisciplinary team of engineers, project managers, content strategists, instructional designers, media writers, and production artists to create engaging service content that supports technicians. RESPONSIBILITIES: Research technical topics through observing demos, interviewing SMEs, performing hands-on hardware take aparts, looking up information from databases, and participating in core team meetings Translate complexity into easily-understandable instructions for readers of varying skill and experience Write articles to guide technicians through each step of hardware repair procedures, accompanied by reference material such as part lists, screw charts, and functional diagrams Write in alignment with Apple style guides and tone of voice Create and manage articles in a content management system Collaborate with media production team on photo shoots and markups Upload images and media assets in a digital asset management system Stay up-to-date with emerging trends in technical writing, performance support, and content strategy, and contribute ideas for content, process, and system improvements
Minimum Qualifications
3 years experience as a Technical Writer
Proficient in U.S. English grammar and writing
Ability to develop multiple projects simultaneously and deliver quality work under deadline pressure
Key Qualifications
Preferred Qualifications
Associate’s or Bachelor’s degree in Technical Writing, Journalism, English, or a related field
Experience as a Technical Writer of hardware repair instructions
Experience repairing consumer electronics hardware
Strong skills in collaboration, problem-solving, and driving alignment in cross-functional teams
Resourceful and self motivated
Excellent communication skills
Excellent attention to detail
Education & Experience
Additional Requirements
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $140,700 and $234,700, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.