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PeaceHealth Patient Access Representative Lead - Gastroenterology in Surrey, British Columbia
PeaceHealth is seeking a Patient Access Representative Lead - Gastroenterology for a Full Time, 1.00 FTE, Day position. The general salary range for this job opening at PeaceHealth is $21.37 – $35.92. The actual hiring rate is dependent upon several factors, including but not limited to, the job/position responsibilities, location, terms of the applicable collective bargaining agreement, education, training, work experience, seniority, work performance, etc.
Spotlight on PeaceHealth Southwest Medical Center Vancouver, WA A Better Workplace Community (https://peacehealth.culturehq.com/story/5597)
Assists in coordinating some or all of the following activities: scheduling; insurance verification and pre-certification; billing concerns and co-pay collections. Acts as a clinical liaison with physician practices interacting with pre-visit services. Responsible for coordinating the day-to-day functions for assigned area. Assists with ensuring that departmental goals are achieved, timelines met and service excellence provided in all aspects of work. Subject matter expert.
Details of the position:
Assigns work; plans and manages priorities; provides technical assistance; oversees staff schedules; monitors quality of work; monitors team projects; mentors staff; provides constructive feedback; oversees staff training; ensures quality improvement; ensures compliance with policies; provides leadership feedback on staff performance, and assists with goal setting for the team.
Pre-registers patients with accurate patient demographic and financial data. May register patients using a mobile cart that is taken into patient room or other areas.
Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
Serves as a resource for questions including compliance and complaints, and trouble-shooting patient billing and staff issues
Performs the job functions of Surgery Scheduler as part of the PAR Lead role.
What I bring:
Minimum of 1 year Required: Patient Access Rep experience and
Strong background in customer service and/or in a lead role may be considered in lieu of Patient Access Rep experience.
Preferred: Previous leadership experience.
Demonstrated knowledge of Medical Terminology and CPT/ICD coding (Required)
Knowledge of insurance process and regulations (Required)
Proficient in using Microsoft Office applications, including Word, Excel and Outlook. (Preferred)
Must be able to manage conflict effectively and professionally. (Required)
Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
Good customer service skills and good interpersonal skills. (Required)
Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
For a full description of the position, or for questions, please email KShepherd@peacehealth.org .
PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.
See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility (https://www.thecaregiver.org/wp-content/uploads/2017/05/PeaceHealth-Statement-of-Commitment-to-Diversity-and-Inclusion-vFINAL.pdf) .
For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.
PeaceHealth requires a completed Primary Vaccine Series (e.g., 2 dose monovalent Pfizer, Moderna or Novavax series or 1 dose J&J vaccine series) or be Up to Date (receiving the most recent Pfizer/Moderna bivalent vaccine/booster) for COVID-19 vaccination prior to their start date. PeaceHealth has a medical and religious exemption request process for those that are unable to receive the COVID-19 primary vaccine series due to medical/religious reasons. For caregivers that will be working in Oregon there is a personal vaccine exemption form that may be requested.