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Customer Logistics Manager, Australia and New Zealand
Location Sydney, New South Wales, Australia
Job ID 0000023426
Category Supply Chain
Job Description
Are you ready to make a direct impact on business growth by optimising customer logistics, and driving operational excellence?
The role of Customer Logistics offers many opportunities to impact the business, collaborating with external customers and internal LEGO teams to define solutions that will enable sales, service, cost, and cash.
No relocation assistance is provided for this role.
Core Responsibilities
The role of a Customer Logistics manager brings value by enabling sales growth, improving overall service to customers, while balancing trade-offs/efficiencies on cash and cost.
The person in the role is expected to identify, develop, and implement continuous improvement initiatives that deliver mutual value between the LEGO Group and our key customers. By doing so, Customer Logistics enables our ambition to be supplier of choice for our customers.
The geographic scope of the role is to serve our Australia and New Zealand markets and will be based in Sydney.
Key responsibilities include:
a)Project management: Identify and deliver continuous improvement projects focused on customers, collaborating with internal and external customers, to enable sales growth, improve service levels (improvement in customer service satisfaction score), and optimize cost (improvement in customer cost-to-serve).
b)Change management: Manage customer change requests by evaluating trade-offs and collaborating with cross-functional teams to implement changes that balance customer needs with operational feasibility.
c)Data analysis recommendations: Conduct data analysis to understand the trade-offs in enabling sales while maintaining service levels and cost targets for key customers.
d)New customer logistics on-boarding and customer contracting support: Understand customer requirements, on-board them of LEGO delivery service, review and provide input on logistics terms in customer contract to ensure alignment with company standards.
To establish collaborative partnerships internally and externally. The person in the role is expected to work independently collaborating closely with Sales, Operations, and as required, with external customers.
Manage a regional process within the APAC CN Customer Logistics team to ensure governance, capability, and continuous improvement.
Play your part in our team succeeding
Customer Logistics supports the vision of Global Operations in making LEGO the supplier of choice for our customers. The role exists to ensure the operational backbone in the supply chain is connected to the true needs of our LEGO customers in the market and with that, enable supply chain capabilities to deliver the right service.
We unlock value for TLG by improving satisfaction on LEGO’s service to customers. Customers in turn reward us with stronger partnership in delivering TLG’s business growth eventually reaching more children to experience LEGO play.
The LEGO toy retail landscape in Australia and New Zealand (ANZ) is robust, with a strong presence in major retailers like Big-W and K-mart, speciality stores, and dedicated LEGO brand stores, along with strong e-commerce growth. The business has been growing steadily year-to-year and along with that, increasing expectations from customers on how they want to be served.
With that, Customer Logistics play an important role in enabling supply chain solutions to support sales growth, improve service, cost, and cash.
The person in the role will have the opportunity to work broadly across multi-functional teams in the value chain and be exposed to our global customer logistics network to share and re-apply best practices. The role opens to opportunities for further career advancement within the supply chain organisation.
Do you have what it takes?
Experience in CPG, FMCG, Toy, Luxury, Sports & Apparel industries, with a strong background in a similar role.
Ability to establish and maintain strong long-term relationship, skilled to connect across varying levels across the organisation.
Communication skills: Excellent written and verbal communication skills and skilled in active listening.
Collaboration skills: Strong ability to work collaboratively with diverse, cross-functional, and remote teams across different geographies, cultures, and time zones to enhance service delivery.
Critical thinking skills: Strong ability to address challenges and find effective solutions, anticipate issues, navigate ambiguity, and make recommendations.
Project management skills: Established success in delivering supply chain projects, proactive in planning action breakthroughs, set timelines, communicate progress, identify and mitigate risks.
Customer-centric skills: Exceptional ability to understand customer needs and translate them into actionable business value within the supply chain context, and vice versa.
Previous experience using SAP and other advanced features/tools from Microsoft like power BI
Experience in Agile project management methodology will be valuable.
Passion for learning and curiosity!
#LI-JL3
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect:
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. For all candidates, if you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.