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Description
Principal Business Operations Manager | Enterprise Support Field Ops
Would you like join one of the most dynamic organizations within Amazon Web Services (AWS) and help customers of all industries gain the best value and service from AWS? Enterprise Support is hiring!
The AWS Enterprise Support Field Operations team is looking for a driven, enthusiastic, and creative thought leader with a strong operational experience to own business operations for a broad business sector. As a Principal Business Operations Manager, you will be responsible for driving Enterprise Support strategy in the field while championing the needs of our internal customers.
We are looking for a senior leader who will partner with Enterprise Support leadership to own operating margins, dive deep into business trends, lead strategic planning, and leverage their operations experience to drive field team efficiency while enabling the business to maintain a best in class customer and employee experience. This role will hold a variety of responsibilities ranging from day-to-day business operations such as maintaining data integrity to driving strategic planning activities such as building hiring models.
An effective Principal Business Operations Manager will also drive initiatives within the Field Ops team or among stakeholder teams in the direction of the organizational strategy.
A successful individual will think strategically, act tactically, write effectively, and display strong analytical skills. The candidate must also be able to build strong cross-functional working relationships and manage multiple ongoing priorities in parallel.
Key job responsibilities
Key Responsibilities of the team include, but are not limited to:
• Own P&L in partnership with Line of Business leadership: plan, forecast, and execute on the monthly, quarterly, yearly objectives
• Act as Single Point of Contact for the Line of Business
• Drive operational optimization and efficiency while maintaining the ideal customer and employee experience
• Define and lead business performance inspection mechanisms. Own escalations and raise operational concerns.
• Ideate and lead initiatives focused on driving business performance, efficiency, and effectiveness of field teams
• Drive strategic planning for one or many areas supported by the Field Operations team
• Own communication with business stakeholders, finance, and recruiting regarding planning and execution within scope
• Define and lead area’s rhythm of business
• Drive business performance by tracking performance and attainment of objectives and goals.
• Define and continuously drive education of strategic and operational metrics and showcase how operational decisions can impact customer experience.
We are open to hiring candidates to work out of one of the following locations:
Melbourne, VIC, AUS | Sydney, NSW, AUS
Basic Qualifications
BASIC QUALIFICATIONS
• 10+ years of experience leading Sales Operations or Business Operations in an enterprise environment
• 5+ years of experience in project management and leading large cross-functional teams in operations and process improvement areas
• 5+ years working with technical field organizations (as in Sales, Support, Professional Services, or similar in a Technical Organization)
• 5+ years of owning operational metrics such as OpEx, P&L, or gross margin
• Strong financial, analytical, and communication skills with the ability to think strategically about business challenges using data (Excel is a must)
• BS/BA degree preferably in finance, business, economics, mathematics, or other quantitative fields
Preferred Qualifications
PREFERRED QUALIFICATIONS
• Experience leading initiatives with ambiguous business challenges with little or no precedent
• Experience working within a high-growth, technology company would be highly beneficial.
• MBA or other relevant advanced degree.
• Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
• Highly organized, have multi-tasking skills, and efficient in time-sensitive situations.
• Outstanding interpersonal, collaboration and teamwork skills and experience
• Ability to build effective working relationship with sales, architecture, and sales operations teams
• SQL query skills
• Data Visualization skills
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.