At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Cognizant (Nasdaq-100:CTSH) is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique, industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com (https://inc-word-edit.officeapps.live.com/we/www.cognizant.com) or follow us @Cognizant.
Job Summary
We are seeking a highly experienced Salesforce Delivery Manager with 18 to 22 years of experience to join our team. The ideal candidate will have mandatory technical skill experience in Salesforce and a good understanding of Data Quality and Data Governance.
Responsibilities
Oversee the delivery of services to ensure they meet the agreed-upon standards and client expectations.
Manage and coordinate with cross-functional teams to ensure seamless service delivery.
Provide technical expertise in Salesforce to guide and support the team.
Implement and monitor service delivery processes to ensure efficiency and effectiveness.
Develop and maintain strong relationships with clients to understand their needs and expectations.
Ensure compliance with data quality and data governance standards.
Monitor service performance metrics and take corrective actions when necessary.
Lead the resolution of service delivery issues and escalate when required.
Collaborate with stakeholders to continuously improve service delivery processes.
Conduct regular service reviews and provide feedback to the team.
Ensure all service delivery documentation is up-to-date and accurate.
Provide training and support to team members on Salesforce and data governance practices.
Drive initiatives to enhance service delivery and client satisfaction.
Qualifications
Possess extensive experience in managing service delivery in a hybrid work model.
Have strong technical expertise in Salesforce.
Demonstrate good understanding of data quality and data governance.
Exhibit excellent communication and interpersonal skills.
Show ability to manage and coordinate with cross-functional teams.
Have strong problem-solving and decision-making skills.
Display ability to develop and maintain client relationships.
Demonstrate proficiency in monitoring and improving service delivery processes.
Possess experience in conducting service reviews and providing feedback.
Show capability to provide training and support to team members.
Exhibit strong organizational and documentation skills.
Demonstrate ability to drive initiatives for service improvement.
Have a proactive approach to identifying and resolving service delivery issues.
Certifications Required : Salesforce Certified Service Cloud Consultant Certified Data Management Professional (CDMP)
You'll receive an excellent salary and benefits package for your knowledge, expertise and flexibility. At Cognizant, taking care of employees is a priority:
You can pursue innovative career tracks and opportunities here
You can enhance your professional development through education and dedicated training
We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.
Please get in touch with our Cognizant team today to apply and register your interest in this full-time position. We're looking forward to meeting you.