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Isaac Heating and Air Conditioning Residential Service Technician in Syracuse, New York

Since 1945, Isaac Heating & Air Conditioning has been a leader in providing HVAC services across western NY. As our company continues to grow, we maintain our vision of creating an enjoyable experience met with anticipation which results in an environment where our team, clients, and communities can comfortably grow, prosper, succeed, and improve their quality of life.

Come join a named top 100 company to work for and see what the most respected HVAC company is all about.

POSITION SUMMARY for Residential Service Technicians:

The purpose of this position is to continue to learn, develop, and understand the skills required to be an efficient and effective residential service technician. The individual will be able to proficiently perform the basic level of service to the client.

ESSENTIAL DUTIES / RESPONSIBILITIES:

  • Perform routine maintenance proficiently on residential HVAC equipment. This includes but is not limited to: heating and air conditioning; water heaters; humidifiers; dehumidifiers; and boilers.

  • Troubleshoot, diagnose, and repair accessory equipment as needed.

  • Achieve proficiency in all Level 1 abilities according to the capabilities chart.

  • Interact with the homeowner to understand HVAC concerns, provide feedback and verify that HVAC malfunctions/concerns have been resolved.

  • Educate the homeowner on other products and services the Company offers.

  • Ensure the HVAC equipment that was worked on is clean and safe upon departure.

  • Perform all activities associated with the business transaction with the homeowner: understand the service order; utilize the Company computer system to provide updates electronically to the customer’s order; add and complete all transactions; and collect monies owed for the services.

  • Ability to perform the physical requirements of the job with or without reasonable accommodation.

  • Ability to interact with the homeowner to assure work performed will meet their expectations.

  • Ability to use handheld electronic devices to process customer orders.

  • Ability to use all tools required for the position.

  • Ability to safely drive a company van.

  • Ability to problem solve, and perform mathematical equations related to the industry.

  • Ability to work alone in a self-directed environment.

QUALIFICATIONS:

Education / Experience

  • Valid Driver’s License with acceptable driving record

  • High School diploma or equivalent

  • Coursework related to mechanical/electrical troubleshooting and diagnostics is preferred

  • Associates or Bachelor degree in HVAC is preferred

  • BOCES Diploma/Certification of completion in HVAC or related field is preferred

  • EPA – Universal is required

  • OSHA 10-hour Construction Course is required

WORK ENVIRONMENT / PHYSICAL DEMANDS:

Continuous (67%-100%)

  • Standing (constant). For sustained periods of time on hard surfaces.

  • Walking (constant). Moving on our about on foot to accomplish tasks.

  • Hearing (constant). Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound in order to successfully troubleshoot equipment.

  • Seeing (constant). Ability to see in the following manner with or without corrective lenses: ability to read/see near or far, judge distances, and identify colors.

  • Attendance and punctuality (regular/predictable). Regular/predictable attendance and punctuality for this position is required.

Frequently (34% - 66%)

  • Adapting to temperature (frequent). Ability to work in hot or cold environments either inside or outside of the home.

  • Climbing (frequent). Ascending or descending stairs while transporting tools and equipment.

  • Kneeling/squatting (frequent). Bending legs at the knee to come to rest on knee or knees.

  • Pushing/pulling/reaching/grasping (frequent). Using upper extremities to exert force in order to push, pull, draw, haul, or tug objects in a sustained motion. Ability to type is also required.

  • Lifting (frequent). Raising objects from a lower to higher position or moving objects horizontally from position to position up to 50 lbs. Requires use of upper extremities and back muscles.

  • Talking (frequent). Expressing or exchanging ideas by means of the spoken word

Benefits Of Being a Part of the Isaac Family

  • Health Insurance, 401K with Company contribution, Paid Vacation

  • In-house NATE training and certification

  • Steady work 12 months a year

  • One of the best company cultures from a Rochester Top 100 growing company

  • Advancement opportunities

  • Competitive hourly wage/salary

Isaac Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

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