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The Role
Supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration.
Provide operational/transactional support including, record keeping, transition processing, and managing other transactional-based services. For transaction-based positions, work requests are typically not received directly from the client but rather through a predefined system or on a predefined schedule. Interaction with the client may be limited to receiving data, e-mails or collecting predefined data.
Responsible for upholding the Service Level Agreements (SLAs), tracking volumes, auditing transactions, and achieving a high level of client satisfaction.
Works closely with Client Relationship Managers or Operational Managers to resolve issues and identify opportunities for increasing the value of the service to the client(s).
The full-time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America
Key Working Relationships
Key Metrics
SLA and Quality of Work
Productivity/Utilization
Security, Professional Excellence adherence
Stakeholder feedback
Top Competencies Required
Collaboration – Highly demonstrates interpersonal skills and is willing and able to collaborate with stakeholders, leadership, peers and staff. Ability to work independently and on teams, including virtual work teams, with members in different geographic region.
Communication – Excellent written and verbal communication.
Change and Adaptability – Has a desire to learn, accept new challenges, adapt to change, and have fun
Problem Solving – Strong analytical, integrative, continuous improvement, and problem-solving skills
Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension benefit plans
Ability to complete Willis Towers Watson Benefits Systems Administrator training program
Strong analytical and problem-solving skills
Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
Professional and responsible approach to work, clients and colleagues
Work the third shift, from 8 AM to 5 PM US Central Time.
Ability to manage time and work a flexible schedule
Ability to organize and prioritize with strong attention to details
Excellent oral and written communication skills
Ability to work independently and in a team environment with minimal supervision
Ability to complete multiple projects within established deadlines
Work experience with US and/or UK counterparts and projects preferred, but not required
College degree required
WTW is an Equal Opportunity Employer