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Description
Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, generative AI, analytics, and other web computing services to customers all over the world, including Asia Pacific and Japan (APJ) encompassing ASEAN, Australia and New Zealand, India, Japan, and Korea. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to the fastest-growing startups, largest enterprises, and government agencies. The AWS Global Sales (AGS) Strategy Team architects and is responsible for the AGS strategy and the success of our business-critical strategic initiatives.
Sales, Marketing, and Global Services (SMGS) is seeking an experienced Business Process Manager to join our team in Taguig, Philippines.
In this role, you will be responsible for optimizing and streamlining core business processes that support our global sales, marketing, and service operations. As a key member of the Business Operations Support Center (BOSC) team, you will drive continuous improvement projects, define and measure KPIs, and collaborate cross-functionally to achieve operational excellence.
This is a role reporting to a PH-based manager during East Coast business hours (8PM - 5AM Manila time).
Key job responsibilities
Analyze, develop, and refine end-to-end business processes to enhance efficiency, speed, and quality
Lead process improvement initiatives, including the implementation of desktop automation solutions, to drive operational excellence
Serve as a subject matter expert on sales metrics, reporting tools, and data structures to identify and resolve issues, and propose new KPIs and dashboards
Facilitate cross-functional collaboration with teams like sales operations, finance, IT, and business leadership to drive process and policy improvements
Create new internal tools and standardized business processes to simplify operations and enable growth at scale
Create, maintain, and provide training and documentation support to employees on new and existing processes
Escalate and resolve critical process and policy issues, partnering with senior stakeholders to drive decisions
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic Qualifications
5+ years of combined work experience with 3+ years of experience in process management, project management, or a similar operations role
Bachelor's degree in Business, Finance, Engineering, or a related field
Proven project management and organizational skills
Proficient in MS Excel, with the ability to build basic reports and data projections
Experience with CRM systems (e.g. Salesforce), SQL, Tableau, and other data/reporting tools to extract, analyze, and validate business data required to develop insightful KPI dashboards and reports
Preferred Qualifications
Familiarity with workflow automation tools and technologies
Effective problem-solving and critical thinking abilities
Excellent communication (both written and verbal) and stakeholder management abilities
Ability to thrive in a fast-paced, dynamic environment