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You will be responsible for supporting the consultants in the business in generating bills for their clients and ensuring that revenue is recognized according to policies.

The Health & Benefit (H&B) is an internal service center that provides high quality and efficient international benefits business support on both a global and local level. Work performed within the Center includes global benefits database management, reporting and consolidation, benchmarking, contract renewal analysis, claims tracking and resolution and benefit audit support.

As a Billing Analyst within the H&B, you will be part of a team supporting our Asia Pacific clients in premium validation, reconciliation, monitoring and tracking of payment, commission and invoicing work.

The ideal candidate will be detail-oriented and have excellent data manipulation skills. Also, exposure or background in the Finance or Accounting work is required. The position would also require project management skills and customer support / management skills.

You will have the opportunity to:

• Enhance your technical knowledge of benefits plans around the world

• Enhance data, process and project management skills

Key Activities:

BILLING

• Premium billing validation

• Reconciliation with Insurer (Outstanding Premiums)

• Reconciliation with Client (Outstanding Premiums)

• Weekly Income Reporting and Reconciliation (lodging & reviewing)

• Monthly Premium Tracker report (to clients and Insurers)

INVOICING

• Filing/Renaming of (hard-copy) documents

• Invoice creation using eGlobal

• Invoice reconciliation (Insurers)

• TAT Reporting on E2E Invoice processing

COMMISSION

• End-to-End Commission Invoicing (Using eGlobal)

• Sends copies of Manual invoices to Clients for Fixed fee set-ups

• Accrual report reconciliation

Performance Objectives:

Excellence

• Provide support to consultants for the end-to-end billing generation process

• Enter events into Project Accounting as imported from system sources (e.g. Oracle OTL, AP, eGlobal)

• Process invoice and revenue adjustments (e.g. write-ups, write-downs, gains & losses) off Work-in-Progress (WIP) report edits from consultants

• Calculate to-be invoiced amounts / carry-forward balances

• Respond to and investigate/resolve billing inquiries from consultants and client, route to other parties when necessary.

• Ensure revenue is recognized accurately (e.g. in the right accounting periods, to the correct project locations, correct practice, etc.)

• Successfully handle most non-routine issues, and escalate to management issues that cannot be resolved

• Ensure all work is performed in accordance with targets

• Plan and organize work so that Service Level Agreement objectives are realized

• Contribute ideas and actions towards the continuous improvement of processes within area of influence

People

• Interface with Clients, Consultants, GDC team, local Finance. Global Finance teams to ensure compliance with cross-team responsibilities

• Make strong contributions to the productivity of the team

• Work effectively within the team dynamic

• Recognize and communicate potential issues to team leader as appropriate; suggest viable solutions for improvement

The Requirements

• Oracle (or other ERP platform), Project Accounting, Accounts Receivable experience

• Experience in shared services/internal service delivery role desirable

• Understanding of accounting processes

• Skilled in customer service interactions/ability to communicate with professional mage/customer-focused mindset through various channels (e.g. phone, e-mail, etc.)

• Being adaptable to learn new processes, concepts, and skills

• Ability to interpret and analyze financial data

• Good data entry skills

• Ability to pay attention to detail

• Ability to resolve exceptions and disputes

• Ability to work well under pressure and meet deadlines

• Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills

• Ability to work in a team as well as independently

• Excellent verbal and written communication skills

• Ability to be flexible with position duties and scope of work

• Strong knowledge of MS Excel

• Proficiency in MS Word, Access, and Powerpoint

• Associate degree in Management, Accounting, Finance, or related field preferred

WTW is an Equal Opportunity Employer