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Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

· Lead a team of several functions to oversee the operations of critical facilities in multiple sites within a region

· Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency in support of our data center operations.

· Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.

· Accountability for meeting and exceeding operational goals.

· Shape a strategic operations model to fit into future capacity growth

· Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective including mentoring and training.

· Write and deliver annual performance reviews to staff

· Develop, improve, and share operational best practices across the globe

· Hiring, managing, and developing the operations management team including data center managers and data center operations technicians.

· Planning and executing the Infrastructure Operations component of AWS data center build-outs, colocation build-outs, AWS data center expansions, and colocation expansions, including the network and server rack infrastructure to facilitate the daily operations.

· Experience in successful insourcing and/or outsourcing specific task balancing internal skillsets with frugality.

· Safety, security, and availability incident response, incident management, and incident resolution.

· Continuous improvement of operational processes, procedures, methods, and tools.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Bachelor degree in computer science or related engineering discipline OR equivalent experience managing technical operations or engineering teams.

• 8+ years of experience operating as a manager of managers.

• 10+ years of experience working with operations in computer technologies and/or critical facilities

• 12+ years management experience in an operations, critical infrastructure, manufacturing, production, or distribution environment

Preferred Qualifications

• Master degree in engineering, computer science, or a related field.

• 5+ years experience in safety, security, or availability incident response, incident management, and incident resolution.

• Proven achievements in continuous improvement of operational processes, procedures, methods, and tools.

• 5+ years experience managing geographically dispersed teams

• 7+ years of hands-on experience with mission critical infrastructure

• Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma.

• Meets/exceeds Amazon’s functional/technical depth and complexity for this role.