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About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
We are seeking a dedicated and detail-oriented Process Analyst and Writer to join our team in supporting connected communities. The successful candidate will play a crucial role in evaluating existing processes, facilitating complex business initiatives, and identifying and implementing changes for process improvements. This role requires strong analytical skills, excellent communication abilities, and the capacity to lead complex projects.
The Main Responsibilities
Evaluate Existing Processes: Thoroughly assess current processes to identify areas for improvement and optimization.
Facilitate Business Initiatives: Provide support for complex business initiatives, ensuring they are executed efficiently and effectively.
Implement Process Improvements: Identify and implement changes to enhance process efficiency and effectiveness.
Consult with Management: Collaborate with middle and senior-level management to review and update new and existing processes.
Lead Complex Projects: Manage and lead projects aimed at improving efficiency or boosting revenue, including identification, analysis, development, and documentation.
Identify Training Needs: Recognize and address process improvement training requirements for staff and stakeholders.
What We Look For in a Candidate
Minimum Qualifications:
Proficiency in CRM tools, Microsoft Suite (especially PowerPoint and Excel), and process analysis software.
Excellent verbal, written and interpersonal communication skills.
Written skills include demonstrating the ability to analyze and document processes, including creating detailed process documents and work instruction manuals that are clear and understandable to a wide audience
Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.
Proven collaborative skills in reaching a team approach to accomplishing work
Proven ability to work in a customer service-oriented organization.
Excellent negotiating and persuasive skills
Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.
Demonstrates high personal work standards
Embraces change, inspires trust, communicates in all directions and is a continuous learner
Experience with project management and leading complex initiatives.
Preferred Qualifications:
Systems Business analysis experience
Bachelor’s degree and/or 5+ years related experience
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI
$91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (https://jobs.lumen.com/global/en/benefits-statement)
Bonus Structure
What to Expect Next
Requisition #: 337014
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Application Deadline
04/01/2025