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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
Applies in-depth knowledge in allocating and optimizing resources to contribute to strategic decision-making. Ensures effective resource utilization by analyzing data, developing capacity plans, optimizing scheduling processes, and collaborating with stakeholders. Takes a lead in driving process improvements, providing insights, and mentoring junior team members.
What you will do
Analyzes and interprets data related to workforce management and staffing requirements to ensure consistent operations that support optimal resource allocation and utilization.
Forecasts staffing needs based on historical data and trends, providing detailed analysis to senior management to support day-to-day operations and ensure optimal operational performances.
Leverages statistical models and workforce management software to generate accurate demand forecasts that help ensure adequate staffing levels for multiple work areas.
Creates and maintains staff schedules based on the forecasted workforce requirements, taking into account factors such as employee availability, shift preferences, and labor regulatory requirements.
Oversees the implementation of labor standards to ensure organizational compliance with industry-related laws and regulatory requirements.
Provides strategic guidance to senior leadership and collaborates with cross-functional teams to ensure that all workforce management initiatives align with organizational objectives.
Implements workforce efficiency initiatives, process improvements, and automation technology to streamline workforce management processes, enhance scheduling accuracy, and improve overall efficiency.
Collaborates with department managers, human resources (HR), and employees to gather input, address concerns, and facilitate effective communication regarding staffing and scheduling.
Communicates effectively with senior leadership, stakeholders, and individual contributors to ensure the organization's workforce is efficient, productive, and well-managed.
Required Qualifications
1-2 years of experience in a workforce role, including working with forecasting.
Must be able to work between Monday-Friday from 11am-8pm EST.
Preferred Qualifications
1-2 years of experience in a call center setting in a supervisory role.
Problem-solving and decision-making skills.
Strong analytical skills.
Strong communication and interdepartmental collaboration skills.
Education
High school diploma or GED.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$43,888.00 - $102,081.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/31/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.