At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
call center representative.
tampa , florida
posted april 16, 2024
job details
summary
$17.49 - $17.50 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB_4515813
job details
Are you a master of communication with a passion for problem-solving? Do you thrive in a whirlwind of activity where every interaction is an opportunity? If yes, then we want YOU on our team! As a Customer Service Representative, you'll be the frontline hero, championing our company values and ensuring every customer leaves with a smile. From tackling tricky inquiries to spearheading special projects, you'll be the go-to guru for all things service-related. Plus, with opportunities to grow and innovate, your journey with us will be anything but ordinary.
salary: $17.49 - $17.5 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School
Responsibilities
Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.
Participates in special projects as assigned.
Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures.
Responds to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed
Acts as primary service contact for customer.
Provides technical guidance, information and procedural advice on a variety of customer service issues requiring knowledge of products and services.
Identifies, recommends, and implements conservation approaches to enhance asset retention and improve persistency.
Responds to telephone or electronic inquiries.
Handles all service requests from customer within service standards.
May need to conduct research to complete service request. Monitors service activity, prepares service reports and troubleshoots technical problems.
Assists in processing policy level transactions within level of authority.
Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.
Participates in special projects as assigned.
Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures
Skills
Call Center Support
Telephone Etiquette
Empathy
Active Listening
Call Center
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
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