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MetLife Clinical Support Consultant - RN in Tampa, Florida

Locations: Oriskany, NY or Tampa, FL, Cary, NC,-primarily virtual role, with in-person collaboration days. Must be within a commutable distance of the Oriskany, NY, Tampa, FL OR Cary, NC office location

Key Responsibilities:

  • Provides professional medical, technical, consulting advice, and recommendations in support of claims evaluation, investigation and assessment for various claims-related departments, while managing assigned caseload of complex case applying specialized training and knowledge to the assessment of cases and acting as a resource on clinical and technical issues.

  • Conducts complex research, review and analysis of medical records, treatment plans and claim information.

  • Provides recommendations regarding claimants’ current potential functional abilities and develops goal-focused return-to-work plan.

  • Assess training needs and creates, authors and presents medical training to claim and business partner associates.

  • Engages claimants, healthcare providers, employers and customers to ensure strict adherence in determining functional abilities.

  • Engages claimants, health care providers and employers in return to work potential and planning while coaching claim specialists on identifying and acting upon return to work potential.

  • Creates effective requests for medical information which focus on clarifying medical restrictions and limitations and their impact on work functionality.

  • Performs other related duties as assigned or required

Essential Business Experience and Technical Skills:

Required

  • Moderate knowledge of computer systems. Microsoft, Teams, OneNote

  • Strong written/verbal communication.

  • Current RN licensure

  • 4+ years of experience as an RN

Preferred

  • BSN

  • 7+ years of Disability claims and/or clinical experience.

  • Disability claims experience

  • Preferred designations CCM (certified case management) and/or CDMS (certified disability management specialist).

  • Possess strong knowledge of medical conditions, symptoms, and terminology.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

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