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Mastercard Manager, Global Product Commercialization- Operational Insights in Tampa, Florida

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Global Product Commercialization- Operational Insights

Overview

Mastercard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.

• We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise.

• We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behavior beyond their four walls and distilling actionable insights from data.

• We work with financial institutions, retailers, telecommunications organizations, travel companies, and more.

We are looking for a seasoned product manager within the Operational Insights Program Global Product Management team to play a key role in the commercialization/go-to-market execution for its products.

The team’s goal is to ensure the long-term competitiveness of our payment network, for existing and new payments use cases; and to grow revenue by delivering more value to our customers.

This person will be part of a team of product managers and drive key activities including execution of the go-to-market strategy, defining the product value proposition and pricing, create sales and delivery materials and play a key role in sales and delivery enablement finding ways to optimize the revenue.

Product Managers in Data & Services at Mastercard

• Translate a deep understanding of our customers into products and solutions that drive significant customer value

• Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products

• Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams

• Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments

• Set product direction with coordination, not isolation—considering how our products all work together to serve customer needs

Role

• Act as an expert, advocate, and champion for OI program products

• Coordinate across cross-functional teams for product sales, usage, and continuous product enhancement

• Play a key role in rolling out new solutions focused on existing and new segments, use cases (e.g., real time alerts), and networks

• Prioritize development efforts as they align against business strategy

• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals

• Engage with customers to capture the client feedback (VOC, NPS) and identify opportunities for continuous product improvement.

• Accountable for measuring and optimizing the product usage KPIs – number of enrollees, number of active users etc.

• Support the customer life cycle strategy that enable the business to acquire new customers and retain customer base increasing the lifetime value.

• Find revenue optimization opportunities by cross selling and upselling collaborating with different verticals.

All About You

• Great project management skills: highly organized and able to deal with multiple and competing priorities.

• Prior experience in approval rate optimization / authorization activity

• Experienced in customer-facing roles – driving critical business discussions, deepening engagement, and demonstrating empathy to understand customer pain points.

• Experienced in driving end to end execution of initiatives – particularly in a cross-functional environment, managing and prioritizing competing initiatives.

• Strong communication & influencing skills to work with internal and external stakeholders, with ability to clearly articulate problem statements and opportunity areas.

• Experience in developing and executing go-to-market strategies for products and tactics to optimize the revenue.

• Demonstrated ability to work independently and with minimal day-to-day supervision.

• Ability to quickly learn about technologies and navigate in a global business environment with colleagues that are located around the globe.

• Prior experience in payments is preferred.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

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