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Description
Ensure concession locations are properly set up for game/event day, including cleanliness, inventory par levels and working equipment.
Supervise and lead a team and volunteers responsible for executing daily and event day operations.
Uphold and enforce guest service, operational excellence and safety standards through pre & post shift meetings, training sessions (in groups and one on one), observation, and conduct corrective action follow-up.
Be visible, approachable and a team leader, leading by example and provide coaching & training while assisting teams in finalizing all tasks.
Maintain positive customer relations by setting an example for our staff and volunteers by modeling the LEGENDS Way.
Ensuring operational consistency throughout the venue focusing on the details that showcase our next level of service such as displays, signage, equipment placement, uniform expectations, etc.
Foster an environment that delivers excellent food and beverage service, while maximizing guest satisfaction and expectations.
Utilize Clover Manager to analyze and review units sold recaps to prepare and place orders for the following event.
Utilize Clover Manager to project kitchen production details by reviewing location sales by menu item.
Assist Concession Managers in conducting operational training and be an extra set of eyes, an extra layer of supervision and support for all team members.
Create weekly and event day schedules; use ABI to track employee labor.
Respond to customer complaints in an efficient and positive manner aiming for immediate resolution.
Maintain labor and operating costs while working with budget guidelines provided.
Ensure compliance with federal, state, and local regulations and Legends’ policies regarding food safety and alcohol service.
Perform other related duties, tasks and responsibilities as required.