Responsibilities: Responsibilities we trust you to perform: Answers a
high volume of inbound & outbound calls from customers to schedule,
coordinate and confirm delivery of merchandise and schedule
service/repair calls and any other customer concerns with the intent of
providing customer satisfaction and retention. Enters customer
information into customer service software to document each call.
Investigates and resolves issues, including but not limited to; service,
delivery, bedding, Piece Of Mind warranty, protection that require
further research and follows up with customers. Approves and/or
processes special customer concessions including returns, credits,
adjustments and exchanges. Makes system changes on delivery orders that
are in the routing and/or truck-loading process; notifies appropriate
personnel. Reviews and acts upon manufacturer?s warrantied issues,
processes service appointments, customer returns and exchanges.
Researches and troubleshoots product issues/questions in order to
clarify/avoid potential service issues. Qualifications: What you will
bring to the table: 2+ years of customer service expereince Strong
oral/written communication skills and ability to professionally interact
with internal and external customers Strong analytical, critical
thinking and problem solving skills Ability to multi-task and work in a
fast-paced environment with strong attention to detail Ability to handle
difficult customers with ease Strong organizational/ time management
skills Ability to type accurately and efficiently, minimum of 35 wpm
Proficiency in MS Office, Outlook and Internet Ability to work in a team
environment Reliability Must have stellar customer service skills and be
reliable