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Job Overview:
The General Manager is responsible for the day-to-day management operations lead position for Meadowview. The expectation for this individual is to support the Meadowview Board to meet their goals and objectives with respect to the asset management and operational processes and policies of the community. Additionally, the GM ensures effective and efficient day to day operation of all the facilities and to support and implement the community vision and philosophies .
Compensation: $90-93.500.00K
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Your Responsibilities:
Responsible for the execution of Meadowview Board of Directors Governing Policies (GP’s) and provide recommendations for revisions as needed.
Provide leadership to each meeting in terms of agenda support, written and oral reports as requested on designated items; summarize the priorities of each meeting as it relates; and complete any/all directives in a timely manner and format agreed upon.
The GM will put forth consistent decision making and operational practices consistent with the Management Agreement, GP’s and accepted best practices.
Foster an environment that is fair, safe, timely, and responsive to resident needs and expectations regarding service and relations.
Oversee the Assessment Collection and Fine Policy. Enforce the Collection Policy and work with the Association’s collections company, collection attorney to reduce the Association’s delinquencies.
Support the activities of the various Board sub-committees.
Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
Cause high amount of on-site visibility throughout the common areas and facilities.
Implement Board policy and directives within the scope of the management contract.
Work closely with the Board of Directors and Committees in the planning, coordination of an annual goal setting and priority issues with the Board.
Ensure operational activities that meet the Board of Directors end priorities.
Protect community assets in a manner consistent with maintenance standards as established by the BOD, including vendor management in all that this entails.
Proactively identifies areas of improvement and makes recommendations to improve the operation and function of the Community
Ensure BOD awareness and support; including monitoring reports, materials needed for decisions making and system access.
Responsible for association policies and procedures adherence as it relates to the assets of the corporation, compliance responsibilities for corporate, civil code, and state and federal obligations i.e. reserve study, audit, and budget package.
Implementation of Board approved directed projects.
Coordination and development of client relationships with public and private agencies as needed.
Ensure all customer service calls and related work orders are handled in accordance with established procedures.
Effectively handle complaints, disputes and resolve grievances presented by internal and external customers in accordance with Associations and corporate policies, procedures, and practices.
Coordinate and attend as requested designated meetings or functions.
Work closely with the Board/Liaison on projects performed by 3rd party contractors providing services to the Community. As well as detailed review of bid proposals and correspondence prior to Board of Directors review.
Verify and approve for payment service invoices for all non-routine invoices, subject to established budget guidelines.
Complete and/or collaborate on the Community budget preparation recommendations as requested. Including budget estimates, contract increases and reserve study recommendations.
Responsible to ensure walkthroughs of all Meadowview facilities are completed as necessary and to direct responsible vendors for repairs in accordance with budget guidelines. As well as timely completion of work orders.
Responsible for quotes for Meadowview facility/asset maintenance per reserve study, and other items as deemed necessary.
In conjunction with the Board members and committee members, oversee on going communication and content updates with the membership via website, newsletter, App, eblasts, flyers and banners
Directly supervise Meadowview staff in accordance with Board of Director approved staff plan, including– recruit, hire, train, support and develop.
Supervise onsite staff Meadowview associate in accordance with FirstService Residential's culture, stated policies and in the interests of the Meadowview Board of Directors.
Ensure staff is treated and supported in a manner consistent with FirstService Residential’s culture and stated policies, the Management Agreement and in the interests of Meadowview. Personnel matters regarding - office etiquette, work schedule, responsiveness/relation with vendors and homeowners.
Conduct staff meetings and conduct regular touch bases with staff as necessary.
Prepare/monitor staff work schedule and payroll submittal.
Skills & Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Display a working knowledge of the Meadowview governance model and how it relates to the community at large.
Intermediate knowledge of Microsoft and FirstService Residential Applications.
Must be able to handle pressures related to the job.
Detail oriented, forward thinking, people oriented.
Excellent problem solver (uses creative alternatives) – solution driven.
Excellent follow through.
Effective oral and written skills.
Strong knowledge of finance administration and controls.
Team management experience.
Developer partnership experience with key new developments.
Prior General Manager or Assistant General Manager experience.
Technology oriented.
Must have reliable transportation and be able to drive to other work locations.
Education & Experience:
Minimum three years supervision experience and responsible for a staff of no less than 6 individuals.
Minimum five years property management experience and/or related field.
College degree strongly desired but not required.
Committed to continual learning as evidenced by attendance at seminars and/or industry programs.
Develops relationships and demonstrates good client connection and visibilit
CMCA designation required.
Valid California driver’s License and State Mandated Vehicle Insurance
Physical Requirements and Working Environment: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to lift 25lbs.
Must be able to sit for extended periods of time.
Must be able to stand for long periods of time and be able to move about the community, including walking on uneven surfaces.
Must be able to communicate with clients, co-workers, and vendors, including responding to phone calls and ability to detect auditory and/or visual emergency alarms.
Must have finger dexterity for typing/using a keyboard.
Must be able to drive.
The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hours over and above normal office hours will occur based on business needs.
Occasional holiday and weekends required – special events.
Attendance at evening meetings is required.
Consistent and regular attendance required.
Supervisory Responsibility: Yes, onsite staff
Tools & Equipment Used:
Valid Driver’s License and State Mandated Vehicle Insurance required.
Travel:
Must have reliable transportation and be able to drive to other work locations.
Most Board meetings take place in the evening during the work week.
What We Offer:
Medical, dental, and vision plans (full time and part time 30+ hours)
Part time 20+ hours qualify for dental and vision
401K match
Time off including vacation, sick, and company paid holidays
Pet insurance available
Verizon discount
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account
About Us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential.
To learn more about our company and culture, please visit www.fsresidential.com/california
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.