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Description
The Special Projects & Investigations team seeks a data-driven program manager to strengthen our fraud and abuse prevention efforts. You will manage portfolios of solutions to combat bad actors in our stores while overseeing internal team processes. The role requires partnership with product, risk, tech, and science teams.
The ideal candidate is adaptable, communicates effectively, acts decisively, and is passionate about learning. Our team tackles diverse fraud challenges including account compromise, counterfeit products, identity fraud, and malicious networks. You'll implement short and mid-term solutions while larger systemic fixes are developed.
You'll work directly with risk managers, technical investigators, and team leaders who develop detection signals. These highly skilled colleagues will support your success and provide opportunities to learn from industry experts in problem-solving at scale.
The Customer Trust organization keeps Amazon stores safe for buyers, brands, and sellers. The Special Projects & Investigations team focuses on early abuse detection and systematic prevention through root cause analysis. We seek candidates who move quickly and innovate, navigate ambiguity effectively, solve complex problems systematically, and demonstrate an entrepreneurial spirit to create new solutions. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully.
We value diverse perspectives and foster an inclusive environment where team members can contribute fully to Amazon's mission of being Earth's most customer-centric company.
Key job responsibilities
• Develop and lead execution of abuse mitigation efforts across our team's projects, coordinating with business, science, analytics and tech teams in partner organizations.
• Develop communications to accelerate decision-making, improve efficiency, and drive implementation.
• Partner with analytics team to develop monitoring and KPI's for projects.
• Define strategy and goals for each workstream and monitor progress against goals.
• Investigate and audit our mitigation workstreams for opportunities and errors.
• Find feasible options to deliver in an ambiguous environment with competing priorities between teams.
• Influence partner teams, remove roadblocks, and escalate effectively to accelerate delivery.
A day in the life
• Deep dive mitigation opportunities to learn the mechanics, partner teams, and requirements.
• Propose and gain alignment on mitigation plan with partner team stakeholders.
• Launch, monitor and communicate with stakeholders about the progress of current mitigation.
• Influence stakeholders to adopt, integrate, or fix gaps in order to allow sunsetting of existing mitigations.
• Monitor reporting of established mechanisms and evaluate for effectiveness.
• Inspect metrics and anecdotes to find false positives and false negatives, then develop improvements to address misses.
• Listen, learn, engage, communicate, execute, analyze, influence... and most of all - get things done!
About the team
Our team is comprised of practitioners of fraud and abuse, working to understand bad actor ecosystems using threat intelligence analytics and technical skills. We complement specialized industry skills with broad risk experiences, to deliver results - we wear a lot of hats and take ownership of hard to solve problem areas whenever possible. We speak 12 languages, write code in 3 (mostly self-taught, on the job), and celebrate learning and taking risks. We encourage experimentation and curiosity while supporting each other to constantly learn and grow.
Our work is to solve hard puzzles and identify what hasn’t already been discovered - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.
Basic Qualifications
3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Bachelor's degree
Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.