At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Overview
Position Summary Details
The Ambassador Customer Assistant provides assistance and information to airport passengers.
Essential Functions
Acts as a Welcome Ambassador for arriving passengers
Greets and engages with passengers in and around the terminal area to offer assistance with directions, flight information and general inquiries
Explains to passengers what services are available to them at the airport
Responsibilities
Provides assistance to Porter’s Special Service Request passengers including transporting wheelchair passengers to and from their flights, escorting unaccompanied minors and guiding passengers with visual impairments
Assists with baggage as required, including pushing baggage carts
Monitors and enforces carry-on baggage size requirements in accordance with Porter’s carry-on baggage control program
Manages passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
Provides assistance to passengers using Porter kiosks to check-in
Assists with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
Transfers and distributes wheel chairs between mainland and Airport Terminal
Assists with re-stocking check-in and gate positions
Provides ground transportation or curbside assistance
Alerts maintenance employees about malfunctioning restrooms, elevators, or other equipment.
Actively participates in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understands, complies and promotes the Company Safety Policy
Other duties as assigned
Qualifications
Must be 18 years of age or older.
Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.
Preferred Qualifications:
Customer Service Experience
1 yr of similar work experience
REQNUMBER: 82480
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.