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Field Service Manager, Chryso, REMOTE Dallas Fort Worth - Construction Chemicals
Position Description
Job Summary
The Field Service Manager is responsible for monitoring and managing all installed systems in order to ensure field quality of electro-mechanical and fluid dispensing assemblies. The assemblies are both mobile, installed on trucks, and fixed in production plants. In cases where quality problems occur, the incumbent is responsible for the identification and quick resolution of any issues with the design or functionality. The position will lead the process of improving installation methods, field maintenance and repair approaches, and/or system design improvements.
Key to the Field Service Manager role is the timely and appropriate response to urgent matters, the ability to apply good judgment to problem resolution, and working with a nationwide field service team to continually improve equipment deployment and utilization. This position will also collaborate with manufacturing to identify opportunities to improve quality of assemblies, sub-assemblies and parts.
Essential Functions of the job:
Diagnose and troubleshoot field installed system issues; includes both hands on field diagnosis and coordination with nationwide field service personnel
Lead problem solving initiatives and develop solutions; work with applicable functional groups such as engineering, manufacturing, field service, supply chain and quality
Implement solution, establish clear control plans to mitigate future occurrences and communicate solutions
Develop troubleshooting documentation and communicate/train to support field services and customers
Lead strategies for continuous cost and quality improvement programs
Support customer escalations, both internally and externally
Support resolution of product quality issues in cooperation with appropriate functional groups
Support operations in company growth and improvement efforts
Lead and implement first article inspections and quality tests
Participate on cross-functional project teams to maintain and improve the product, specifically, participate in the optimization of product sourcing options, component and build costs, and manufacturing strategies
Required Qualifications
REQUIRED QUALIFICATIONS:
College Degree (Associates' or Bachelor's) in Technical field such as Mechanical or Electrical Engineering
7+ years of experience in Product engineering
PREFERRED QUALIFICATIONS:
Master's Degree in Technical field such as Mechanical or Electrical Engineering
Experience in product engineering in the industrial sector
Additional Description
Traits of the successful candidate:
Strong analytical skills; demonstrated experience with structured problem-solving methodologies
Strong project management skills
Understanding of pricing and markets
Proven leadership capability as both a direct manager and an influencer
Building Teams/Team Win Environment
Familiarity with regulatory requirements applicable to equipment safety and certifications
Customer Service & Employee relationship skills
Experience working with field service teams; experience working with remote employees
Ability to work in a dynamic environment where business demands can change on short notice
Excellent communication skills
Company Summary
Chryso, GCP and VERIFI, Saint-Gobain brands in our Construction Chemicals business, are leading global designer and manufacturer of high quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry. Our admixtures are engineered to optimize the performance of our customers’ specific concrete materials in a way that will maximize user satisfaction and economy.
We deliver significant added value and support to its clients, which includes assistance with client inventory control and prompt product deliveries.
Legal Statement
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Field Service Manager, Chryso, REMOTE Dallas Fort Worth - Construction Chemicals
Location: , Texas
Posting Date: 03/25/2024
Job Code: USA08568
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