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Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
How you will contribute
You will:
Be the single point of contact for your customer portfolio
Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Experience in CS&L and with customers
Experience in fast-moving consumer goods or consumer packaged goods company
Strong analytical and problem solving skills
SAP knowledge and expertise in MS Office
Customer orientation, strong influencing and communication skills
Strong focus on delivering productivities, service and KPIs
Team player, accountable, proactive thinking, flexibility
Descripción del puesto
Are You Ready to Make It Happen at Mondelēz International?
Únete a nuestra misión de liderar el futuro de Snacking. Hazlo posible.
Mejorarás el valor y el servicio a tus clientes y mejorarás la eficiencia de la cadena de suministro. Además, utilizarás los datos internos y de clientes para optimizar los planes y apoyar las iniciativas conjuntas con clientes estratégicos.
Cómo contribuirás
Tus tareas:
Punto de contacto para tu cartera de clientes (Distribuidores y Mayoristas) para tareas asociadas a Customer Service.
Deberás dar soporte en la gestión de resolución de problemas y reclamos de los clientes, generalmente asociados a entregas y disponibilidad de stock. Trabajaras colaborativamente con los distribuidores para atender y solucionarás problemas para asegurar la máxima satisfacción del cliente.
Ayudarás a alcanzar los objetivos comerciales, los KPIs estan orientados a servicio al cliente (instock), Cycletime, oportunidades de mejora en distribucion de layou. Tambien deberas lograr colaboración entre las distintas areas de la empresa
Trabajarás sobre los KPI´s de desempeño, incluyendo el análisis de las causas por las cuales no se han cumplido los KPI´s y las iniciativas de mejora.
Utilizarás los datos de los clientes para supervisar la disponibilidad de stock y evitar quiebres en los distribuidores. Utilizarás esta información para impulsar la toma de decisiones a nivel interno y con el cliente con el fin de que se maximicen los niveles de servicio y las ventas
Qué aportarás
El deseo de impulsar tu futuro y acelerar tu carrera junto con los siguientes conocimientos y experiencia:
Experiencia en CS&L y clientes
Experiencia en una empresa deconsumer goods o de consumer packaged goods.
Gran capacidad analítica y de resolución de problemas
Conocimiento de SAP y MS Office
Orientación al cliente, grandes habilidades interpersonales e influyentes
Un fuerte enfoque en la entrega de productividad, servicio y KPI
Ser capaz de trabajar en equipo, responsable, pensamiento proactivo, flexibilidad
More about this role
What you need to know about this position:
Como Customer Collaboration Analyst te relacionarás con distribuidores y mayoristas de todo el país. Realizarás gestión de stock y brindarás soporte a fin de garantizar el correcto abastecimiento de todo nuestro portfolio de marcas y encontrar oportunidades de mejora para la red de distribuidor.
No Relocation support available
Business Unit Summary
Mondelēz Southern Cone represents Mondelez International operations in Argentina, Uruguay and Paraguay. We produce over 40 iconic and delicious brands with more than 400 products including Milka, Oreo, Cadbury and Tang, and local jewels like Cerealitas, Terrabusi and Clight, among others. More than 2,600 wonderful people proudly work to make our delicious snacks at two production plants in Argentina: the Pacheco Plant in Buenos Aires Province, Villa Mercedes Plant in Villa Mercedes Province and our commercial offices located in San Isidro, Buenos Aires Province.
To learn more about us, visit www.mondelezinternational.com/ar
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Customer Collaboration (CLD)
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.