**TECHNICAL SUPPORT CONSULTANT
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| - Serves as the most visible representative of National Machinery |
| Customer Support Services, having a high degree of customer |
| contact both in person as well as on our Hotline. |
| - On days spent in the office: |
| - Works directly with customers to troubleshoot machine |
| problems, recommend possible solutions, identify potential |
| repair parts, and discuss service support. |
| - Performs all Customer Support Representative duties during |
| periods of non-travel, including but not limited to issuing |
| quotations, answering Customer Support Hotline phone/video |
| calls and responding to customer emails. |
| - Works independently with customers to schedule machine |
| evaluations, and follow up with specific recommendations and |
| quotations. |
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| - On days spent at customer plants: |
| - Performs hands-on machine evaluations requiring the |
| disassembly and reassembly of equipment using established |
| measurement and reporting procedures. |
| - Present findings from the evaluation directly to customer |
| maintenance staff. |
| - Make specific recommendations based on your high degree of |
| technical knowledge of their National brand equipment. |
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| - Actively participates in revenue growth by identifying |
| opportunities, developing sales strategies, and tracking results. |
| - Regularly uses reports to track key performance indicators |
| including evaluation-to-quote conversion and other metrics as |
| assigned. |
| - Travel will primarily be planned in advance and targeted to be |
| 20-25% of your workdays. International travel may be required |
| occasionally. |
| - Additional travel and service premiums are available. |
| - Other duties as assigned. |
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| MINIMUM QUA IFICATIONS: |
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| - 2 yr. Mechanical Engineering Degree or significant experience in |
| the assembly and/or maintenance of cold forming machines. |
| - Must possess the ability to troubleshoot machine malfunctions |
| with minimal information pertaining to the failure. |
| - Positive, team-oriented attitude with a strong desire to serve as |
| an advocate for customers. |
| - Strong interpersonal skills with the ability to effectively |
| communicate, both written and verbally, with customers and |
| co-workers. |
| - Able to plan projects, adhere to tasks and accomplish goals with |
| minimal direction. |
| - Must always present a neat and professional demeanor while |
| interacting with customers. |
| - Must possess a valid driver's license and driving record that |
| allows insurability under company's policy. |
| - Must possess basic computer skills, including experience with |
| Microsoft Office. |
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| PREFERRED QUALIFICATIONS: |
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| - Extensive knowledge of National Machinery products. |
| - Familiarity with BAAN ERP system and PDM. |
| - Competence in the Microsoft Office suite of programs including |
| CRM. |
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| WORK ENVIRONMENT/PHYSICAL DEMANDS: |
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| - Manufacturing and Office environments |
| - Requires travel to customer facilities where knowledge of and |
| following |
| - Must be able to regularly lift loads of up to 50 pounds. |
| - Work can be strenuous, and includes walking, climbing, kneeling, |
| crawling, squatting, pulling (such as on torque wrenches) and |
| assembling large components. safety regulations must be a |
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