Shire Veteran Jobs

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

• Plan, prioritize and executre projects, activities and work related to the IT department and site

• Supervise and direct local Field Service Techs and Contractors.

• Execute defined IT software and hardware lifecycle processes including ordering, tracking, deployment

• within defined performance metrics

• Be empowered and accountable in providing advanced technical support and resolutions, at a 2nd level, to exceed end-user expectations per Service Level Agreement metrics.

• First point of contact for customer support escalations and major downtime incidents

• Responsible for completing daily, monthly, and on-demand Field Services assignments as required

• Supervise, manage and responsible for coaching and training of service technicians

• Business Continuity Plan for Assigned Site for IT Infrastructure

• Inventorying, configuring, documenting, monitoring, and supporting Allegion’s global network using approved enterprise standards.

• Following ITIL procedures for corrective support and network improvements utilizing incident ticket and change

• request practices.

• Supporting America’s business daily hours, plus some off-hours as required, in a global team environment.

• In cross-functional projects, analyzing business requirements, evaluating options, recommending solutions,

• and implementing networks

• Responsible for LAN, WiFi and some WAN management, collaborating with global internal Enterprise Network

• team and external Network partners

Key Skills and Experience Requirements include:

· A minimum of 2-5 years’ work experience supporting Manufacturing and Office environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems, Microsoft Office Suites and Microsoft Software (SharePoint, Skype/Teams, Visio). Mobile environment operating systems; Apple iOS. Android, Windows CE.

· Must have outstanding and highly-professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority.

· Experience with PC Hardware troubleshooting.

· Basic Audio-Visual Support

· Experience with handheld scanners.

· Experience supporting label, laser, and multifunction printing.

· Broad technical IT knowledge and awareness of industry trends.

· Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management.

· Working in cross functional teams and the ability to work as part of a virtual team.

· Ability to multitask and prioritize effectively.

· Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team.

· Technical skills and experience include proven involvement planning, configuring, and troubleshooting:

o Cloud environment networks (e.g., Azure, AWS, or GCP).

o SD-WAN networks and routing protocols.

o LAN layer two/three implementations and support.

o WiFi using centralized wireless controllers.

o IPAM, DHCP, DNS, monitoring tools experience.

o Basic knowledge of network security best practices.

· Tier 2 and above issue resolution experience, providing root-cause-analysis as required. Positive customer service, effectively communicating sometimes to a non-technical audience.

· Experience working in cross functional internal and external (vendors) teams, effectively planning work, controlling projects, and reporting progress.

· Self-motivated, positive, problem solver operating with limited supervision to help achieve goals. Willingness to work varying hours as necessary. Some travel may be expected.

· Bachelor’s degree in a technical discipline or equivalent experience in network operations. Certifications preferred.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team .

© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)

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We are Allegion.

A team of experts.

United under a common desire;

Protect today innovate for tomorrow.

And never settle for the status quo.

We believe in anticipating opportunities

by sharpening our skills

and finding new answers

through collaboration.

We believe in a safer, more secure world.

We believe in providing peace of mind.

We believe in being true to ourselves and to those

who trust-in our protection.

We are many. We are one.

We are Allegion.