At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Our story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
Our Values:
Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – Be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
(THE ROLE)
Assistant Manager is the subject matter expert for their clients' and ongoing processes. He or she works closely with team members and looks to identify ways to improve processing ensuring seamless business delivery. This will also include process scheduling, process flow, delegating work to meet deliverables, tracking status of outstanding deliverables, and continuous improvement.
(Assistant Manager will be required to handle daily workflow and report out completion status.
Able to handle people with an excellent interpersonal skills
Lead/participate in transition/implementation calls.
Responsible for delivering per service level agreements (PG’s & SLA) and would act as first level of escalation. Understand client needs and deliver high quality service.
Ability to escalate any unforeseen issues to the next level with proposed solutions.
Resource planning (Workload allocation and monitoring , staffing, process flow, delegating work to meet deliverables).
Develops, maintains and updates Standard Operating Procedures (SOP) documentation.
Identify cross training strategy within units.
Responsible for maintaining shrinkage/attrition within specified limits.
Participate in initiatives and projects across the business
Build positive relationship with the team members, clients, and other departments to foster collaboration.
Lead and motivate teams and manage conflicts
Ability to present numbers / capable of analyzing data, trends, and performance metrics to optimize processes and improve efficiency.
Knowledge & Experience
Ability to understand the business and strategies
Ability to adapt to changing circumstances, handles pressure, and embrace new methodologies.
Excellent people handling Skills, interpersonal skills and a team player
Comfortable working with numbers and interpreting in diverse ways.
Good knowledge and exposure to system applications – Microsoft Word, Excel, PowerPoint
Thorough understanding of Service level agreements and managing them
Basic Understanding of Transition methodology.
Lead a project or own responsibilities at the business level. Display the needed flexibility. Lead from the front and act as role model.
The person needs to be flexible to align self / team in various shifts per business needs.
Team Grooming, Planning and effective decision making.
Personal Attributes
Excellent verbal, written communication and presentation skills.
Resource Optimization and Cross utilization
Proactive approach.
Stakeholder management
Conflict management
Learns and adapts
Communicates effectively
Change agent
Motivates and empowers
Demonstrated problem solving skills and the ability to do multi-tasking
Eligibility Criteria
Minimum 8 years of work experience after graduation
Extensive knowledge of Family medical leave act(Preferred).
Minimum one year experience in Absence Management operations essential will be a value add.
Should be willing to work in shifts
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
.