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Enterprise Services - Vault Product Support Specialist (BVAULT) - Tokyo
Tokyo
Posted Jun 15, 2024 - Requisition No. 125984
The volume of communication, trade, voice, and social media data along with files and documents generated by regulated companies is growing at a staggering rate. Simultaneously, regulatory scrutiny and the impact of MIFID II on firms in Asia has placed increased pressure to deploy smart, scalable technology and next-generation compliance analytics to minimize risk.
Bloomberg Vault is a secure, hosted compliance solution that enables governance of communication data-based information, file analytics and trade reconstruction across the enterprise. It consolidates compliance, legal and data management processes into an integrated, real-time system to help regulated firms succeed in a transformed environment.
The Team:
Our Vault Product Support Specialists are part of a regional, client facing team. We're inquisitive support specialists with diverse experiences from customer support and technical support backgrounds. We're curious about financial markets and have a deep knowledge of our clients’ workflow. The team is aligned with Enterprise and Product Sales in the delivery of specialized product support to terminal and off terminal clients within the Sell-Side and Buy-Side communities. As well as sustaining a sufficient level of product and industry expertise support specialists build communities of Premium Vault and Bloomberg Terminal users.
What's the role?
The BVAULT Support team is a part of Bloomberg Enterprise Services and is deeply ingrained in the customer service and operation of the product. The role of a Support Specialist in this business is to provide excellent customer service to a large global client base, track market and product usage trends, drive developments in conjunction with business managers and engineers, and to seek revenue generation opportunities for Sales and Account Management. We work in a very fast paced environment, where prioritization and operational excellence is key. Things move fast, and we want people who enjoy such environments and who can also help us find even more efficiencies!
As a representative on this team, your day to day will consist of managing client support cases, participating in working groups to optimize internal and client facing processes, involvement in sales campaigns to increase adoption and finding creative solutions for client issues that concern complex 3rd party set ups.
We’ll trust you to:
Serve as a liaison between customers, sales and product departments to address customer requests on BVAULT
Take ownership of escalated customer issues and formulate next steps to bring them to resolution
Collaborate with internal stakeholders and subject matter experts across business functions and levels
Spot market and product usage trends to increase revenue opportunities for Sales and Account Management
Think out-of-the-box in finding new solutions to provide better services to our customers
Identify and follow through on opportunities to improve efficiencies and/or enhance the customer experience
Keep up-to-date with financial markets regulatory trends and developments
You’ll need to have:
Minimum of 2 years of experience working in a Financial Services or Technology organisation
Previous client facing experience supporting financial markets compliance, trade surveillance or similar regulatory solutions
Knowledge of financial markets regulatory trends and developments such as MiFID II, Dodd-Frank or similar
Experience in customer service or support roles and demonstrated experience interacting with clients in Japanese
Comfort working with various technologies and basic experience navigating product workflows
Tenacious and creative problem solving skills
The ability to be a self-starter to take a proactive approach in the role
Exemplary client facing skills, including excellent presentation and communication skills in English
Demonstrated continuous career growth within an organisation
Bachelor’s degree or degree-equivalent qualifications
We'd love to see:
A continued curiosity about the financial markets, regulatory and compliance industry market developments
Additional interest with scripting/coding tools and technologies such as Python, VBA or SQL
Hands on experience with Bloomberg Enterprise products
If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional
Why Bloomberg?
We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
Learn more about our office and benefits:
Tokyo | www.bloomberg.com/tokyo
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
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