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Job Description
Essential Qualifications & Experience
Hospitality or/and Tourism Major Bachelor Degree in College or University graduated or prospective graduate
Information Technology or/and Computer Science Major Bachelor Degree in College or University graduated or prospective graduate
Previous experience with Oracle Hospitality Simphony Point-of-Sale or similar F&B Point-of-Sale software.
Hospitality industry experience is preferred
Tertiary qualification in a technical or hospitality management field is preferred
Knowledge of manual Food & Beverage procedures.
Familiarity with relational database management systems (e.g., Oracle 12c Database Server) is preferred.
Strong working knowledge of TCP/IP networks, PCs, and troubleshooting techniques is preferred
Language Requirements
Professional Skills
Strong analytical and problem-solving abilities.
Project management expertise.
Excellent presentation and interpersonal skills.
Superior written and verbal communication skills.
Proficiency in SQL and relevant technical skills.
Desirable Qualifications & Certifications
Previous experience as a trainer or consultant is preferred
MCSE and OCP certifications is preferred
Key Abilities & Attributes
Ability to build credibility and work effectively with clients at all organizational levels.
Proven capability to work independently or collaboratively within local and global teams.
Creative thinking to generate innovative solutions and think outside the box.
Self-motivated with strong initiative, drive, and a results-oriented mindset.
Ability to perform effectively under pressure.
Adaptability and flexibility in managing time and working with diverse teams.
Special Requirements
Willingness to work overtime and on public holidays as needed.
Ability to travel extensively and remain away from home for extended periods.
Career Level - IC2
Responsibilities
Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.
As an Implementation Consultant , you will analyze customer needs, configure and install solutions, and ensure seamless integration with their workflows. You will address functionality gaps, train staff, oversee the go-live process, and provide post-implementation support to ensure a smooth transition and system adoption.
Key Responsibilities
System Implementation & Configuration
Install and configure the Oracle Hospitality F&B product suite to meet customer requirements.
Ensure system alignment with operational workflows.
Training & Knowledge Transfer
Train staff on system usage and restaurant operations best practices.
Enable customers to independently manage the system.
Support & Issue Resolution
Troubleshoot and resolve system functionality issues.
Provide post-implementation support and collaborate with My Oracle Support (MOS) for escalations.
Quality & Compliance
Follow installation and training standards .
Engage in product training and quality assurance for new releases.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer