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Description
Amazon's mission is to be Earth's most customer-centric company. To achieve this, we need talented individuals who can find optimal solutions through open discussion and put them into action. As a Senior Amazon Customer Experience System Manager (ACES) in Amazon Logistics'(AMZL) Learning & Talent Development (L&TD) team in Japan, you will lead the development of next-generation AMZL leaders. This high-visibility role focuses on building and executing training programs that enhance employee and Delivery Partner performance, safety, and experience while supporting Amazon's rapid logistics network growth.
Desired Characteristics:
Possess strong judgment and decision-making skills, with the ability to drive project management.
Have the flexibility to seek support when needed and swiftly improve programs as required.
Data-driven decision-making approach
Able to confidently deliver training in front of large groups.
Can provide effective feedback to individuals and groups while delivering optimal learning opportunities.
Key job responsibilities
-Design and execute scalable training programs for Field Operations and Corporate teams
-Deliver virtual and in-person training sessions (classroom and floor-based)
-End-to-end ownership of training programs from needs analysis to execution
-Measure and assess leadership development initiatives' impact
-Implement continuous improvement based on data and feedback
-Identify and address gaps in learning content
-Create training materials including eLearning modules, videos, and presentations
-Develop interactive assessments and scenario-based learning
-Collaborate with AMZL Academy, Human Resources, Operations Leadership, and Field Operations teams
Basic Qualifications
Bachelor’s Degree
5+ years’ experience as a learning and development professional or equivalent experience
Experience in stakeholder management and engagement.
Business level English and Japanese (writing, speaking and facilitating large audience)
Preferred Qualifications
5+ years’ experience as a program manager working in logistics, operations, supply chain or transportation.
Experience using Microsoft Excel including pivot tables, macros, index/match, VLOOKUP, VBA, data links, etc.
Interest in driving and testing short-term tangible improvements to determine the right long-term solution and investment to effectively train our employees and Delivery Partners.
Proven ability to drive effective teamwork, communication, collaboration and commitment across multiple stakeholder groups with competing priorities.
Experience of managing teams.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.