This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6484152
Innova Solutions is immediately hiring for a Customer Service
Representative
Position type: Full-Time, Contract
Duration: 12 Month
Location: Tolleson, AZ
As a Customer Service Representative, you will:
As a Customer Sales Associate, you will be a trusted advisor to
customers who visit our stores. You will assist with customer needs by
resolving parts or equipment issues and delivering quality parts and
solutions offerings in a timely manner. You will be responsible for
processing customer orders and responding to their inquiries, questions
or complaints regarding Parts and Supply offerings and offer solutions
to ensure customer satisfaction and future sales. Successful Customer
Sales Associates have solid understanding of product offerings, achieve
sales goals and take responsibility for the order management processes.
Responsibilities:
Customer Facing
- Actively engages with both counter customers and phone customers to
fully identify needs, respond to inquiries or questions, and offer
timely quality solutions.
- Engage every customer when they enter store, before they reach the
counter (\"10 ft /10 seconds in store\" rule of engagement)
- Provides technical support to customers.
- Meets or exceeds sales plans by having maintaining current knowledge
of all portfolio offerings and demonstrate technical knowledge to
provide value propositions to the customer and drive sales
- Partners with customers to grow sales by identifying related
products or add on extensions needs and making customers aware of
product promotions and adding lines to parts orders.
- Figures out the best method to resolve problems and ensure customer
satisfaction while adhering to company policies.
- Enter all orders as quotes
- Makes outbound calls including marketing new products.
- Generates lead sheets for Account Managers
- Occasionally visits external customers to better understand their
needs and potential sales opportunities in future.
- Parts identification and troubleshooting, beyond OEM parts.
- Identify items which meet the needs uncovered during conversations
with customers in store, on phone and at customer site and submit
them for addition to showroom portfolio.
- Processes Refrigerant Reclaims
The ideal candidate will have: 2 years of Customer Facing and on-call
customer services experience.
Qualified candidates should APPLY NOW for immediate consideration!
Please hit APPLY to provide the required information, and we will be
back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions.
If this role is not a fit for you, we do offer a referral bonus program
for referrals that we successfully place with our clients, subject to
program guidelines. ASK ME HOW.
Thank you!
Dishank Sharma
Sr Associate Recruitment
PAY RANGE AND BENEFITS:
Pay Range*: \$18 - \$19.5per Hour
*Pay range offered to a successful candidate will be based on several
factors, including the candidate\'s education, work experience, work
location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility)
that include the following: Medical & pharmacy coverage, Dental/vision
insurance, 401(k), Health saving account (HSA) and Flexible spending
account (FSA), Life Insurance, Pet Insurance, Short term and Long term
Disability, Accident & Critical illness coverage, Pre-paid legal & ID
theft protection, Sick time, and other types of paid leaves (as required
by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta,
Georgia, Innova Solutions employs approximately 50,000 pr fessionals
worldwide and reports an annual revenue approaching \$3 Billion. Through
our global delivery centers across North America, Asia, and Europe, we
deliver strategic technology and business transformation solutions to
our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- One of Largest IT Consulting Staffing firms in the USA - Recognized
as #4 by Staffing Industry Analysts (SIA 2022)
- ClearlyRated Client Diamond Award Winner (2020)
- One of the Largest Certified MBE Companies in the NMSDC Network
(2022)
- Advanced Tier Services partner with AWS and Gold with MS
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any
kind of unlawful discrimination and harassment. Innova Solutions is
committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment on the basis of race, color, religion or
belief, national origin, citizenship, social or ethnic origin, sex, age,
physical or mental disability, v