This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13226159 At
Vertiv, we design, manufacture, and service the mission-critical
infrastructure technologies for vital applications in data centers,
communication networks and commercial and industrial environments. We
are the trusted Service Provider for 70%+ of Fortune 500 companies,
including industry-leading data centers and providers of colocation and
cloud service.
Why Vertiv is the best company for Field Service professionals:
- Vertiv is an industry leader in Technology and Services with a
best-in-class Customer Service and Safety culture
- Company leaders have many years of hands-on Field Service experience
in this industry and many others
- Tremendous focus is placed on employee technical and leadership
development
- Technical Training takes place in our state of the art Training
Academy or Regional Training Center with a strong focus on
immersive, hands-on learning
- Competitive benefits include: Company vehicle, smartphone, laptop,
personal protective equipment (PPE), other tools-of-the-trade, 401k,
Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision &
Dental & more
- Abundant technical resources including 24/7 Technical/Factory
Support and technical online libraries of product documentation,
work instructions, and self-help troubleshooting guides
- Company-wide commitment to promoting a strong work/life balance
- An employer-of-choice for Veterans with technical backgrounds
Responsible for the technical start- up for large, high-profile orders
as directed by the Site Manager and Senior Project Start Up Engineer.
The PSE will rely on direction to perform a number of work-related tasks
and is capable of working under direct supervision or independently
based upon training and experience.
ESSENTIAL JOB FUNCTIONS
TECHNICAL
- Render on site and phone assistance to customers.
- Perform work related tasks according to company guidelines for
scheduled maintenance
- Implement Field Change Notices according to published guidelines
- Keep current on Safety Bulletins, Safety Field Change Notices, Field
Change Notices, and Service Tips
SAFETY
- Operate in a safe manner in accordance with published safety
guidelines
- Must wear appropriate PPE as per company guidelines and accordance
with job duties
- Adhere to work hours policy guidelines
- Report all work related accidents or injuries within 24 hours to the
appropriate personnel
ADMINISTRATION
- Provide accurate and timely reporting according to company
guidelines
- Time cards, expense reports, mileage reports, ticket closure, forms
et al.
- Maintain individual inventory in accordance with company policy
- Maintain company property according to company policies
CUSTOMER SATISFACTION
- Complete scheduled maintenance documentation properly and provide to
the customer and local office upon completion of each designated
assignment
- Strive to provide all customers a \"first time fix\" for their
equipment
- Maintain customer satisfaction rates according to company guidelines
- Attend Customer Meetings as required
PERFORMANCE
- Maximize productivity by combining service opportunities
- Complete all work in an efficient and timely manner
- Capable of making technical decisions under pressure
- Maintain productive utilization rate according to company guidelines
- Perform inventory cycle counts according to company guidelines
- Adhere to company dress code and safety regulations
- Meet or exceed on-site response time requirements for each customer
- Understand and comply with company startup/escalation processes and
procedures
KNOWLEDGE, SKILLS & ABILITIES
- Equivalent industr experience and/or Technical or Undergraduate
Degree
- Strong Interpersonal Skills
- Professional
- Reliable
- Team Player
- Familiarity with electrical / electronic test equipment and
fundamentals
- Must be able to read and interpret electrical line diagrams and
blueprints
- Ability to make basic site evaluation skills to include:
environmental temperature, and general operating conditions
- Elementary fix/repair techniques based on directed supervision
- Capable of completing tasks and return unit to full operating
conditions based upon directed supervision
- Ability to summarize and report all work related tasks performed
- Strong skill sets:
- Communication skills
- Customer service skills
- Troubleshooting skills
- Safety procedures
- Organizational and planning skills
- Computer skills
- Mechanical aptitude
TRAVEL REQUIREMENTS
Willing to travel anywhere in North America \80% of the time. Schedule
is dependent upon pr
