Shire Veteran Jobs

Catering Team Lead

The Catering Team Lead will provide day-to-day leadership and direction to Hospitality team and assist in routine to complex matters. The Team Lead is responsible for creating an exceptional client experience and serves as a role model in creating an environment that delivers exceptional service, quality and meets the needs of internal and external clients. This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distributing and handling incoming and outgoing mail.

Responsibilities:

• Ensure exceptional client service for all events, including coordinating meeting requirements, prompt delivery of food, beverage and catering needs, coordinating staff schedules with events and familiarity with boardroom technology

• Processes, service standards, set up take downs, room bookings, invoicing, inventory support

• Manage/work with external vendors/caterers – select, negotiate with preferred caterers

• Track sales and manage daily reports

• Handle/input invoices, cash records and cash log sheets to assure accuracy

• Oversee inventory management, ensuring the kitchen, conference center and coffee rooms are well stocked

• Ensure tidiness and regular maintenance and sanitation of equipment in the kitchen, lounge and coffee rooms

• Support the Catering Assistants in preparing meeting rooms for food and beverage service, deliver, set-up and retrieve orders, perform clean-up and reset of meeting rooms when the meeting is finished according to the schedule in the in-house reservation system and organized by the supervisor

• Ensure exceptional client service for all events, including prompt delivery of food, beverage and catering needs, familiarity with boardroom technology and supporting the conference floor set up and take down

• Work with Event Specialists and Floor Coordinator to ensure exceptional service for all on site Client Service Events

• Maintain food safety certification

• Carry out any other duties that may be assigned by the Conference Operations Manager

Skills:

• Minimum 3-4 years’ experience in a food services, catering and event planning role in addition to years working in hospitality

• Food Safe Certification

• Service oriented

• Strong computer skills, specifically with Windows-based computer systems, including Microsoft Word, Excel and Outlook

• Strong communication skills, both verbal and written; with the ability to exercises discretion and good judgement

• Strong organizational and problem solving skills

• Ability to work independently and within a team

• Certification required to serve alcohol

• Supervisory experience preferred

• Must be able to work flexible hours – including evening and weekends

• Ability to work in a fast-paced, high-pressure environment; with strong attention to detail and the ability to work under pressure

• Ability to regularly lift and push objects up to 30 lbs.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Select the medical, dental, life, and disability insurance coverage that fits your needs.

• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually.

• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.