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Job Description
The ACS – NetSuite Planning and Budgeting (NSPB) Functional Consultant position is responsible for the delivery of optimization services for Oracle NetSuite NSPB customers in a post-sales and post-implementation environment. Working with the Advanced Customer Support team, Professional Services, Support, Product Management, and Sales, this position will apply leading practices to meet the customer’s business needs. The position also requires developing innovative solutions for system optimization and/or addressing unique requirements to the customer's satisfaction. A Consultant must have a passion for helping customers find creative ways to run their businesses more effectively. Finding new ways to improve the satisfaction and loyalty of our customers is a top priority. An ability to prioritize work with aggressive timelines is required.
Key Responsibilities
Provide Post-implementation services to new and existing customers
Orient and guide Customers to the NetSuite Planning and Budgeting leading practices as applied to their business need
Document and analyze any unique business requirements outside of the leading practices
Provide solutions and their validation as part of the client engagement
Configure/customize the NSPB application based on accepted business requirements within the ACS Level of service
Work with customers to remediate highest priority gaps that can be delivered within the desired timeline and according the level of service
Perform offline tasks that are included in the case management and resolution
Attend internal and customer meetings and provide status on progress of activities, deliverables, and quality control
Contribute to internal initiatives and Team Development
Actively participate in initiatives to improve leading practices and internal delivery artifacts
Contribute with the mentoring, onboarding, and expanding knowledge of the members of the team
Participate in SME program / Pods in area(s) of interest and expertise
Focus on Continuing Education
Consistently updates skills/knowledge to enhance the current role via formal Trainings or personal learning sessions
Contribute to internal NSPB knowledge share
Be fully versed on functionality released with each new product upgrade
Requirements
EPM Solution Consultant with 4+ years of experience in the planning/consolidation streams
Hands on Implementation experience or Support in EPM products
Good project/support experience on EPM Cloud Products- NSPB/EPBCS/PBCS/FCCS/ARCS/TRCS
Demonstrated ability to perform both functional and technical aspects involved with NSPB with emphasis on leading engagements from start to finish.
Regularly exceeds personal utilization targets on a quarterly basis
Exceeds Customer Reference Targets and Customer Satisfaction Survey Score Targets
Demonstrates ability to manage multiple accounts simultaneously with high level of customer satisfaction
Education
Career Level - IC3
Responsibilities
Key Responsibilities
Provide Post-implementation services to new and existing customers
Orient and guide Customers to the NetSuite Planning and Budgeting leading practices as applied to their business need
Document and analyze any unique business requirements outside of the leading practices
Provide solutions and their validation as part of the client engagement
Configure/customize the NSPB application based on accepted business requirements within the ACS Level of service
Work with customers to remediate highest priority gaps that can be delivered within the desired timeline and according the level of service
Perform offline tasks that are included in the case management and resolution
Attend internal and customer meetings and provide status on progress of activities, deliverables, and quality control
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
CA: Hiring Range in CAD from: $66,800 to $145,900 per annum.
US: Hiring Range in USD from: $71,200 to $158,200 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
This job requires proficiency in the English language. Oracle is a global company with operations in dozens of countries around the world and our teams, including the team this position is part of, are comprised of individuals located in various jurisdictions. As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.
For applicants located in the Province of Quebec, a basic proficiency of the French language is required.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.